Reporting & analytics

Understand exactly what’s happening in real time

With SysAid’s sophisticated reporting and analytics, powered by agentic and generative AI, you can uncover critical insights hiding in your IT service management data in real-time.

From data to decisions—and action—in a snap

With SysAid AI and its intelligent agents, insights are always at your fingertips. You’ll know exactly what needs to be done, where, and how—so you can stay on track and hit your KPIs.

Predictive Analytics

Ask your data questions—and get answers

With SysAid’s dedicated AI analytics agents embedded in SysAid Copilot, you can get immediate answers to questions like “How many tickets are closed within 1 week?”—without toggling between 5+ tabs or running a report. Plus, you can instruct AI agents to resolve recurring issues on your behalf.

BI Analytics

Stay on top of metrics in real-time

You’ll always know exactly what’s going on with SysAid’s detailed BI analytics, powered by Qlik®, giving you real-time visibility into: MTTR, first-response time, resolution rates, customer satisfaction, SLA compliance, ticket volume by source/type, and more.

Manager Dashboard

Spot highs and lows—on the go

Through your Manager Dashboard you can filter and slice data to get updated quickly on what’s happening. From identifying backlogs and workload imbalances, to real-time tracking of ticket queues to help you meet your SLA targets.

AI Usage Dashboard

Monitor the use of AI

Through a dedicated AI dashboard, you can keep an eye on how SysAid’s Copilot chatbots are being adopted, as well as the implementation and use of different AI features. This includes granular insights—from the quality rate of conversations to the percentage of data pool coverage, and beyond.

Reporting

Comprehensive reporting

SysAid lets you generate comprehensive reports on the fly—with help from generative AI, when you want it. So instead of spending days digging through different sources to piece everything together, you can pull together a detailed report in just a click or two.

Generate report for MTTR and NPS

See SysAid’s reporting and
analytics in action

SysAid’s reporting and analytics features helped Vinlec reduce critical incident volume by 30%—by enabling earlier intervention.

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Everything built-in, not bolted on top.

Full analytics intelligence.
Zero extra costs.

With SysAid, predictive analytics aren’t an add-on. They’re already included—along with all generative AI and agentic AI capabilities—in your SysAid plan.

Plus, we include a Qlik license so you can explore your data with an advanced BI visualization tool.

SysAid ITSM vs Traditional ITSM comparison chart, showing SysAid offers more built-in ITSM features than add-ons. - SysAid

What SysAid customers can now do
with advanced reporting and analytics

Proactively manage incidents

AI agents continuously scan your queue and alert you when they pick up on brewing trends.

Optimize SLA compliance

Accurately predict which tickets are at risk of breaching deadlines and fix them first.

Reduce IT costs, significantly

Find and fix inefficiencies hiding in asset usage, software licensing, and workflows.

What will you uncover with SysAid’s
reporting and analytics? Let’s find out.

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Frequently asked questions

Are SysAid’s AI analytics really included by default?

Yes – all generative AI and agentic AI capabilities are already built into your SysAid platform.

Are the analytics easy to use – even for non-technical team members?

Absolutely. Because you can use natural language with Copilot to get answers, you don’t need any special technical skills to get insights from SysAid’s analytics.

What predictive capabilities do I get?

The predictive capabilities you get include: predictive SLA tracking, incident forecasting, root cause identification, cost optimization insights – and more.