How does the AI handle different languages?

The platform provides full multilingual support, allowing users to express their needs and receive answers in their native language. This ensures an accessible and friendly support experience for a global workforce.

Do users need to fill out forms to submit tickets?

No forms are required. Users can describe their issue to the AI chatbot, and the Intelligent Categorization agent will automatically create a service record with all relevant details. Alternatively, the AI Emailbot can process standard emails to handle ticket creation.

Can the chatbot take action to resolve issues?

Yes, the chatbot utilizes built-in AI agents to perform proactive tasks such as resetting passwords or running diagnostics instantly, speeding up resolution times beyond simple conversation.

How can users share error messages or screenshots?

Users can upload screenshots or photos directly to the AI chatbot or Microsoft Teams. The Image Analysis feature then processes the photo to identify the error, eliminating the need for long manual explanations.

Does the system improve over time?

Yes, the system is self-improving. SysAid Copilot learns from past interactions, user feedback, and agent fine-tuning to better anticipate needs and provide more accurate self-service solutions over time.

Home SysAid Copilot

Help users get unstuck
a whole lot faster.

SysAid’s AI-powered self-service experience helps users resolve issues quickly. So they can get back on track no matter what they need help with or when.

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See who’s using SysAid Copilot to deliver exceptional IT support and services

See the difference with SysAid Copilot for your end users

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What makes SysAid Copilot unique

Multilingual support

Less frustration as now nothing gets lost in translation.

Conversational experience

Making warm, friendly support accessible to everyone.

Built-in AI agents

Resetting passwords? Running diagnostics? AI agents can do that in a sec.

Intelligence with context

All context is captured so users can get help faster, without repeating anything.

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Choose ITSM that you can trust.

Learn more about how SysAid’s secure and compliant
IT service management platform ensures responsible AI adoption and use.

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Provide help whenever and wherever help is needed

Provide all users with IT assistance around-the-clock with generative AI and AI agents.

Resolve issues faster

Speed up issue resolution with AI agents working behind the scenes—proactively suggesting next steps and taking action.

Help users in their own language

No more frustration due to language barriers. With built-in translations and multilanguage support, users can quickly and confidently express what they need and get answers—in their native language. For more thoughtful support experiences.

Understand the full context

End users can simply upload screenshots or photos of errors directly to the AI chatbot or Microsoft Teams. The Image Analysis will instantly process the photo to help identify and resolve issues without the endless back-and-forth.

One-click ticket creation

No more frustrating forms. Users can simply explain their issue to the AI chatbot, and the Intelligent Categorization AI agent will instantly create a service record and generate a ticket—and fill in all relevant information, automatically.

Quick and easy access

SysAid Copilot’s AI chatbot is only ever a click away as it integrates seamlessly into your Microsoft Teams workspace. Giving them instant access to answers and support—through the conversational chat interface.

Straightforward email support

No need for forms or portals if you don’t want to use them. Users can simply email IT as they normally would, and the AI Emailbot will automatically create a ticket—and help provide quick solutions when needed.

Automatically improving over time

As SysAid Copilot learns from its past interactions, tickets, feedback, and outcomes—and IT agents’ fine-tuning and monitoring—it will get better at anticipating users’ needs over time. Empowering users to solve issues by themselves—and enabling the delivery of support with even greater accuracy.

SysAid chat bot receiving feedback

Copilot IT Support in your own language

Copilot assisting with password change

SysAid copilot assisting with VPN configuration

SysAid copilot providing email support

SysAid copilot resolving wifi connectivity issues

Sysaid copilot iterating and learning

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Take SysAid Copilot for a test drive

In this free hands-on workshop, you’ll get to log in to a testing environment to explore SysAid Copilot and see how it can help users with self-service IT support.

See how Copilot helps users get unstuck
faster than ever.

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