SysAid Recognized
2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
Discover why SysAid is one of only 10 vendors recognized in this year’s report.
Used by IT teams in 140 countries across the world:
Why Download the Report
See where the future of AI in ITSM is headed
The Gartner® Magic Quadrant™ for AI Applications in IT Service Management (ITSM) provides an in-depth look at the leading vendors shaping the market.
In this complimentary report, we believe you’ll gain insights into:
Market trends driving AI adoption in ITSM
Evaluation of 10 vendors, including SysAid
Strengths and cautions of each provider
Recommendations to guide your ITSM strategy
SysAid’s Recognition
SysAid’s strengths, according to Gartner
Expedited product development:
SysAid’s product strategy allows it to quickly expand the scope of its solution through agents that are grounded by platform-level governance controls.”
Simplified implementation:
SysAid’s focus on streamlined deployment and minimal complexity positions it well for midsize and lower-enterprise customers, who often lack dedicated staff and budget.
Customer enablement:
SysAid offers detailed usage reporting, AI training and defined service levels, empowering customers to maximize the value of its product.
“We believe, our recognition in the recent Magic Quadrant for AI Applications in ITSM reflects our mission to liberate organizations by putting AI to work for them and their people. It also highlights the rapid pace of innovation delivered in our platform. We are proud to be at the forefront of AI in ITSM, empowering IT teams to deliver impactful service at scale.”
Avi Kedmi
CEO at SysAid
About SysAid
SysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful operational layer to IT, automating repetitive tasks, reducing complexity, and enabling IT teams to focus on innovation and strategy.
With more than 5,000 customers across 140 countries, SysAid partners with organizations of all sizes to deliver secure, scalable, and impactful IT service management.
CUSTOMER RESULTS
Get more done.
While improving user satisfaction.
You don’t have to play catch-up with IT tickets.
Speed up ticket resolution and free up time to be more proactive — with the same headcount. Here are some of the results our customers have been able to achieve:
2.5X
More tickets resolved each day
VINLEC handles 150% more work, with the same team size, while their MTTR is down to less than 15 minutes.
70%
Reduction in ATTR
See how Simbec-Orion improved operational efficiency with SysAid Copilot — while keeping users happy.
95.3%
Patch Compliance
St. George’s IT team improved compliance across thousands of devices with automated patch management.
Gartner, Magic Quadrant for AI Applications in IT Service Management, [Analyst Names], [Publication Date]. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. [By: Chris Matchett, Rich Doheny, Ankita Hundal], [2 September 2025].
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SysAid
