Let AI Agents Do The
Heavy Lifting For You

SysAid AI Agents are purpose-built ITSM operators that take action, not just make suggestions. They automate complex workflows, handle routine tasks, and proactively identify opportunities for efficiency—freeing up IT teams to focus on strategic initiatives.

An AI Agent is designed for IT teams looking to automate repetitive tasks, streamline workflows, and enhance overall service delivery. It’s perfect for IT service desks, support teams, and organizations seeking to boost operational efficiency, reduce manual workloads, and provide faster, smarter solutions.
Whether you’re an IT manager, a service desk agent, or an AI administrator, AI Agents are built to help you focus on high-value work by automating routine processes, predicting needs, and taking proactive actions. They’re also ideal for teams looking to integrate AI seamlessly into their ITSM environment without complex coding—empowering your team to adapt quickly and scale efficiently.

Chatbots are conversational assistants designed to provide answers based on predefined sources or knowledge bases. Their functionality is limited to conversations, meaning they can respond to queries but do not take independent actions. However, chatbots can leverage AI Agents to handle more complex user requests.
In contrast, AI Agents are goal-oriented systems capable of making decisions and executing actions autonomously or on demand. Unlike chatbots, they are not confined to conversations—they interact with various systems, adapt dynamically, and drive real-time outcomes. While chatbots streamline routine interactions, AI Agents power intelligent automation, making them essential for advanced, decision-driven workflows.

SysAid prioritizes AI agent security through a robust, three-tiered approach. First, we’ve built internal guardrails for code generation, leveraging our security experts to prevent malicious outputs. Second, we implement rigorous testing mechanisms to ensure these guardrails function effectively. Finally, we provide granular permission controls. AI Admins can precisely manage access for each agent through our data pool infrastructure, restricting specific users or agents as needed.
SysAid handles the intricate guardrail management, freeing you from configuration and monitoring complexities. This significantly reduces misconfiguration risks, guarantees consistent security protocols, and instills confidence, enabling your team to prioritize core business objectives.

As a SysAid Copilot customer, you can easily access AI agents via the AI Chatbot for End Users and the AI Chatbot for IT Agents. AI Admins can customize or build agents from scratch using the AI Agent Builder, and monitor usage through detailed activity logs in the AI Agents Monitoring view.