SysAid Copilot: AI-Powered IT Support
No more chasing an ever-growing ticket queue. With SysAid Copilot, your team can cut through the noise and focus on creating real value for your organization.
See who’s using SysAid Copilot to deliver exceptional IT support and services
Explore how SysAid Copilot steps in to help
For IT service teams
For your end users
For your IT service team
SysAid Copilot supports your team by instantly serving them with the info, context, and AI-powered tools they need to resolve issues—including the headache-inducing ones—quickly and smoothly.
For your end users
Fast and simple, SysAid Copilot is always on and always ready to help any end user, employee, or client resolve minor issues through a friendly, conversational chat experience. Without draining your team’s energy.
Put AI to work for you and your people
Safe. Secure. And under your control.
With customizable guardrails, strict usage policies, and a dedicated monitoring dashboard,
you control when, where, and how SysAid Copilot is used—and what information is shared.
Full control over the data SysAid Copilot uses
You get to choose what goes into the Data Pool that SysAid Copilot draws on: previous tickets, your knowledge base, internal documents, SharePoint and public sources.
So you can rest assured it will always give you relevant, accurate, and reliable answers.
See how everything connects
Every AI chatbot response is logged in your SysAid Copilot usage dashboard. a quality score that reflects end-users’ ratings on the quality of the chatbot’s responses as well as links to the sources the chatbot used.
Giving your team the ability to quickly review specific interactions, fine-tune AI chatbot responses, and validate answers to ensure accuracy at all times.
Guide your team to deliver even better service
Prop up your team with info and insights to help them make smarter, more strategic decisions with weekly performance summaries covering: usage data, forecasts, and industry benchmark recommendations. Plus, through your SysAid Copilot usage dashboard, you can also monitor how AI features are being adopted, how frequently AI is engaged, the number of tickets that are AI-contained, and the impact on MTTR.
Take SysAid Copilot for a test drive
In this free hands-on workshop, you’ll get to log in to a testing environment to explore SysAid Copilot, including different usage scenarios, how to customize guardrails for your AI agents, and how to fine-tune AI interactions.
Unlock an entirely new way
to work with SysAid Copilot.
