Smart Campus Service Automation
Meet the growing needs and expectations of both students and staff by giving them tailor-made service desk software for schools & universities.
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Make it easy
Technology-Enabled Learning
Supporting online lessons and software-enhanced studying is a prerequisite today in our educational systems. You must minimize technical glitches for both students and staff alike. Give them what they expect – access to the latest technologies and services.
Service automation gives the ability for workflows to involve in multiple campuses and departments. By cutting out the repetitive parts you practically guarantee minimal friction / maximal satisfaction.
IT’s a Brainy Business
MORE AUTOMATION, LESS REPETITION
- Ticket automation that improves your service and support capabilities for both IT and non-IT use cases. For example, routing by campus, prioritizing by staff vs. students, and escalation rules on interdepartmental workflows.
- Task automation that automates the process for onboarding and offboarding students and staff, ensuring they have everything they need on day one. And later, ensuring access rights are removed and equipment returned, on departure.
ONE-TOUCH, OMNI-CHANNEL CX
- The SysAid hotkey for one-click incident submission, providing a better end-user experience for students and teachers.
- Self-service capabilities 24/7, which can be used for more than just IT issues – for instance, to book a classroom or reserve equipment.
- Knowledge management, with easy documenting capabilities – to speed up service/support.
DIGITAL INVENTORY MADE EASY
Barcode scanner from your mobile device allows you to scan asset barcodes to quickly audit your IT and non-IT asset estates, including PCs, classroom furniture, electronic blackboards, and even library books.
MORE VISIBILITY, BETTER DECISIONS
- Reporting and BI & Analytics to help your educational institution gain valuable insight into performance and improvement.
- IT Benchmark, a key differentiator for SysAid customers, allows you to compare the performance of your IT department to that of other educational institutions’ IT departments around the world.
See IT in Action
One of the best ticketing systems I have ever used!
“SysAid is the backbone for our day-to-day operations. SysAid provides us with far more value than many of its competitors and is significantly more configurable for our needs. SysAid made it so easy to get us up and running.”
Having all the IT service and support pieces integrated in one system allows us to tell a more complete story.
Fits Right In
