Pre-Assembled Service Automation

Transform your digital back-office operations, and fill in gaps within your supply chain, with tailor-made service desk software for the manufacturing industry.

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Supply Chain CSF

The end-game is to manufacture success. Because IT failures have an adverse impact on manufacturing productivity. And that just won’t cut it.

Technology changes, for both IT and production, need to be uninterrupted, swift, and correct. Applying automation – to workflow processes and on the plant floors – ensures you support your business.

The Raw Materials

MORE AUTOMATION, LESS REPETITION

Ticket automation used at various points in the supply chain and back-office processes. From automated diagnostic checks, to the automation remediation of machinery-based issues identified via monitoring tools.
Task automation that automates the process for onboarding and offboarding staff – whether they work in your factory or front office – ensuring they have everything they need on day one.

ONE-TOUCH, OMNI-CHANNEL CX

The SysAid hotkey for one-click incident submission, providing a better end-user experience for workers in the factory, warehouse floor, distribution center, or front office.
Self-service capabilities 24/7, which can be used for more than just IT issues – for instance, instructions on fixing common machinery issues.

DIGITAL INVENTORY MADE EASY

Asset Management covers all assets, e.g., pallets, containers, vehicles, employee-related loan equipment for HR, or various production assets used within manufacturing processes.
Barcode scanner from your mobile device allows you to do a rapid scan-and-go audit of barcode-labeled production assets, including operational workstations, diagnostic devices, and portable plant machinery.

MORE VISIBILITY, BETTER DECISIONS

Reporting and BI & Analytics to help you gain valuable insight into performance, for instance identifying production or distribution bottlenecks within your supply chain.
IT Benchmark, a key differentiator for SysAid customers, allows you to compare your performance to other manufacturing organization’s around the world.

See IT in Action

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They Really Like Us

“SysAid is scalable, we use it throughout the globe and not just for IT. We use it for our finance department in terms of all of our invoicing, external vendors can easily submit invoices as tickets into SysAid for payment. We were able to easily segregate SysAid so that it can meet IT needs as well as the needs of other parts of the business.”

Jay Patel Global Solution Manager | Bacardi

“They are real people. They are interested in what’s going on with our use of SysAid. They’re interested in helping us get the most out of SysAid. They’re not just people at the end of the phone or the end of an email. They’re trusted partners.”

Stuart Millard IS Service Delivery Manager | Housing 21

“SysAid allows us to track all of our KPIs because we have a set goal and turnaround time for all incident requests based on the urgency and priority of the request, which SysAid allows us to easily monitor.”

Adam James Senior IT Executive | Illuminas

Fits Right In

Read Up on IT Manufacturing

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A global commercial drone company reduced incidents, improved operations, and saved time with SysAid

Start Crushing IT

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2022 State of Service Management

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MMSD

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