Highlights
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Global IT support was siloed, ad-hoc, and segregated by area or industry served.
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Without incident management, IT was unable to identify chronic problems, trends, and workloads.
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Without asset management, IT couldn’t monitor PCs, servers, software, and hardware, costing the company a lot of time and money.
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Implemented centralized global ITSM, with built-in asset management from a single platform.
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Identified all assets that were outdated, required replacement, or needed upgrading.
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Initiated ongoing asset monitoring and management for the first time across the company’s global digital infrastructure.
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Asset performance issues were drastically reduced, with servers and workstations always updated.
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Wait times for asset upgrades or replacements have been slashed.
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End-user satisfaction significantly improved across the company.
SysAid was exactly what we needed at a pivotal moment in our company’s new digitization strategy and rapid global expansion.
