Free your IT team from
the daily grind

SysAid’s end-to-end service desk combines generative and agentic AI to help your team help more users. Without burning out.

See who’s using SysAid Copilot to deliver exceptional IT support and services

Smarter support starts here

Explore how SysAid Copilot helps support your IT agents

An always-on personal assistant for every member of your team

Help your team focus their energy in the right places with SysAid’s AI chatbot and AI agents acting as 24/7 personal assistants.

From taking care of low-value, high volume tasks such as password resets. To executing quick actions across your tech stack. To surfacing deep insights. All without toggling between 10+ different tabs or tools.

Free up your team by delegating busywork to purpose-built AI agents

Easily accessible through the AI chatbot or simple shortcuts, SysAid’s AI agents are designed to take a load off your team’s plate by taking care of any task they want.

From closing out tickets and organizing the queue. To applying bulk updates and delivering detailed analyses and reports. And everything in between.

Privacy and security. On your terms.

You’re always in the driver’s seat when it comes to AI. With SysAid Copilot,
you get full visibility and control over what the AI chatbot and AI agents can and
can’t do. Including which data it can access—and who has access.

Advanced role-based access and permission controls

Set precise access controls to ensure users can only access the information and AI agents that are relevant to them. Allowing you to maintain privacy, compliance, and data integrity—while still supporting your team with AI.

Built-in oversight to ensure accuracy

Maintain high service and compliance standards with SysAid Copilot’s Monitor & Fine-Tune tools. Your IT team can easily review AI’s quality score and refine AI-generated responses—ensuring every interaction meets your quality expectations before it’s delivered.

Full control over data sources, access, and application

SysAid Copilot’s Datapool connects past tickets, internal documentation, SharePoint, and knowledge bases—all under your tight control. So you can guarantee your generative AI and AI agents deliver accurate, transparent, and trustworthy responses.

Strong guardrails protect your sensitive data

Maintain full control over AI interactions by enforcing strict usage policies and limits. And ensure data security and compliance with industry regulations at all times. For safe and responsible AI deployment across your entire organization.

Continuous, real-time monitoring of AI agents

See exactly which AI agents are doing what, and where—with full transparency into every execution in the AI agents dashboard. Track their status, see where they’re active, and review outcomes in real-time to maximize the value each AI agent delivers.

See what your team’s day-to-day looks like

With SysAid Copilot supporting you—every step of the way.

Validated issue resolution

No more hunting for solutions for recurring issues. SysAid Copilot will draw on validated solutions, based on past tickets and experience, to serve up accurate answers—instantly. Allowing you to deliver faster resolutions and more standardized support, while reducing reliance on key team members.

Real-time issue detection

Save precious time that your team would have spent manually digging for problems with the AI chatbot giving you a hand. From instantly identifying similar incidents to surfacing insights, SysAid Copilot’s AI agents will detect and guide your team to the heart of the issue—a whole lot faster.

Instant summarizations

Help your agents work more efficiently by providing them with real-time summaries of tickets that bring them up to speed—fast. When they have all the key details presented upfront, they can grasp the full context quickly. Allowing them to resolve issues faster.

Seamless asset management

Resolve asset-related issues quickly and simply by accessing detailed asset insights through the AI chatbot. Allowing you to see warranty status, impact, condition, software, and ownership—and the tickets they link to. So you can solve root causes, not just tickets.

Instant, accurate ticket categorization

No more miscategorized tickets. Intelligent Categorization instantly classifies and tickets for you, in line with your company’s rules. Update categories and subcategories in a click—or tell the AI agent to do it for you. Getting your ticket queue sorted faster and more accurately.

Escalate priority due to SLA risk

No more endless scrolling. Focus on tackling the tickets that matter most with instant ticket prioritization and escalation. Giving you greater visibility into what’s brewing beneath the surface, so you can take preventative action and prevent SLAs before they kick in.

Save precious typing time

Save time typing everything out and formatting it all neatly by letting the AI chatbot draft deeply contextual, personalized replies in seconds. Allowing you to send quick updates to users, or request more information directly from the ticket—without switching between tools.

Break through language barriers

No worrying about things getting lost in translation. With multi-language support, users can submit issues in their native language—and agents can handle everything in theirs. Enabling much more thoughtful support experiences.

Take SysAid Copilot for a test drive

In this free hands-on workshop, you’ll get to log in to a testing environment to explore SysAid Copilot—including different usage scenarios, how to customize guardrails for your AI agents, and how to fine-tune AI interactions.

See how SysAid Copilot frees your team
from the daily grind.

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