Software License Management

Master software licensing. Right from your service desk

Manage contracts, track renewals, and optimize spending without leaving your ITSM platform.

Most IT teams still juggle spreadsheets,
emails, or no tracking at all. The result?

Missed renewals and last-minute chaos

Rising costs from unused licenses

Stressful, time-consuming audit prep

Fragmented ownership across IT, finance, and procurement

Without visibility, license waste piles up, service disruptions sneak in,
and IT ends up reactive instead of proactive.

The solution? One place for licenses and renewals, inside SysAid ITSM

Our License Manager is an ITSM-native solution that gives IT teams end-to-end visibility, automated renewal tracking, and compliance control, right inside the service desk they already use. The result: lower costs, stronger compliance, fewer disruptions, automated license governance, and greater IT and service desk efficiency.

Instant contract visibility

Smarter contract creation with AI

Proactive renewal alerts

AI-powered license insights

Instant contract visibility

SysAid gives you a single platform for all your software licenses, replacing spreadsheets with standardized data. This provides instant visibility into contract timelines and renewals, keeping every team aligned and proactive. Unlike tools that only support SaaS, SysAid gives you a comprehensive view of all your software assets, including hybrid and on-prem environments.

Smarter contract creation with AI

Let AI handle the heavy lifting. Automatically extract key contract details from documents to drastically reduce manual data entry and eliminate errors from the start.

Proactive renewal alerts

Never miss a critical deadline again. Get automated, proactive notifications that help you avoid costly missed or auto-renewed contracts.

AI-powered license insights

Get instant, conversational answers on any license question. Our chatbot and prebuilt AI Agents surface critical license details with a simple, intuitive chat command.*

*Coming soon

What’s next for your software license management:

Coming soon to License Manager

SaaS application discovery

Discover all SaaS applications being used by your organization. Reduces manual tracking, improves compliance, tracking, auditing and security.

Usage tracking & optimization

Eliminate waste and rightsize licenses based on real-time usage data, ensuring you only pay for what you use.

Cost optimization insights

Get measurable ROI by rightsizing your licenses and eliminating waste across your entire software portfolio.

Intelligent automation & workflows

Create proactive workflows with intelligent triggers for provisioning, offboarding, and renewals, all without manual intervention.

Top rated on G2, TrustRadius, Capterra, and more

SysAid earns SourceForge Leader badge Winter 2025, reflecting ITSM leadership with an orange emblem at the top. - SysAid

Silver Globee Awards 2025 badge celebrating SysAid’s AI innovation in ITSM, featuring a globe and laurels. - SysAid

SysAid wins G2 Spring 2025 Grid Leader badge, highlighting excellence in ITSM solutions and service desk performance. - SysAid

TrustRadius Buyer's Choice 2025 hexagonal badge, highlighting SysAid’s award-winning Service Desk and five-star rating. - SysAid

SysAid earns GetApp Category Leaders 2025 badge, highlighting ITSM excellence on a modern, dark background. - SysAid

Capterra Shortlist 2025 award badge recognizing SysAid as a leading ITSM solution for top IT Service Management. - SysAid

Frequently asked questions

How is this different from using spreadsheets?

Spreadsheets can be a good starting point, but they can only take you so far. License Manager replaces static spreadsheets with a real-time system that sends alerts, manages ownership transitions, and surfaces upcoming renewals automatically.

How long does it take to get started?

License Manager was built to be simple and fast. It’s already embedded in SysAid, so there is no new tool to roll out. You can get started by uploading just a few contracts and scale from there.

How is this different from our CMDB?

CMDB focuses on tracking assets and configurations, while License Manager is purpose-built for managing software contracts. It handles renewals, contract values, ownership fields, and sends proactive alerts, none of which a CMDB typically covers.

Is this a scalable solution?

Yes, it is built to start simple so teams can adopt it easily, but it is designed to scale. The roadmap includes features like SaaS discovery, usage tracking, and cost optimization, ensuring it is a future-proof foundation that grows with your needs.

What is the return on investment (ROI)?

Even a single missed renewal can cost thousands of dollars. With proactive alerts, structured records, and reduced manual effort, License Manager quickly pays for itself. You can start realizing value immediately with our free version, and as you grow into premium features like advanced usage tracking and license optimization, your ROI only increases.

Will this help with audits?

Yes, License Manager keeps everything structured and centralized, so you will always know who owns each license, when it expires, and where the records are. This eliminates the need to dig through email threads or spreadsheets during audit preparation.

We already have another tool for this. How is SysAid License Manager different?

Many teams do have other tools, but most of those are siloed or not integrated into daily IT workflows. SysAid’s License Manager is embedded inside your ITSM platform, so it’s a seamless and accessible part of your daily work. It also includes AI-driven contract scanning, renewal alerts, and chat-based actions so you’re not just storing data, you’re using it proactively.

Smarter software license management,
right from your service desk

Get a demo