Highlights
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Offboarding requests were sometimes lost or not submitted due to coordination challenges across the corporation.
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The group’s 10% monthly employee turnover rate meant IT often received onboarding requests without sufficient information or lead time.
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IT was devoting too much time to manual password resets requested by employees from all group companies.
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Assigned SysAid’s Automate Joe to automate employee on- and offboarding, with a full audit trail of all automated actions.
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Deployed the Self-Service Portal for incidents, requests, and other specific tasks, including fully automated password reset.
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Used Workflow Designer to quickly create workflows for onboarding employees and new software installation.
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Automate Joe and Workflow Designer improved IT productivity, ensuring full and timely compliance with on- and offboarding requirements.
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Slashed ticket resolution times, saving an estimated four hours of handling time for each instance of on- and offboarding alone.
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Improved transparency for end users, with clear guidance and consistently accessible communication with IT.
“SysAid automation saved us a lot of time and improved processes right away, making our workflows faster, leaner, and cleaner.”
Results
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“SysAid automation saved us a lot of time and improved processes right away, making our workflows faster, leaner, and cleaner.”
