Temco Logistics

Customer Profile

Temco Logistics is a California-based leader in last-mile delivery, specializing in appliance installation and in-home service on behalf of major retailers. With over thousands of employees and a rapidly expanding footprint, the company prioritizes professionalism, precision, and responsiveness. Temco adopted SysAid to enable scalable, AI-driven IT support that aligns with their fast-paced logistics environment.

Bringing Frontline Workers Into the IT Fold

Temco’s frontline staff were historically underserved when it came to IT. Many drivers don’t have dedicated laptops or smartphones. High turnover and limited tech training made it difficult for these employees to navigate complex support processes.

By embedding AI Agents directly into Teams, Temco gave every employee the direct, secure access to the help they need, regardless of device access or tech skill.

Fast Setup, Smart Scaling

Jose Armendari, IT Analyst Lead, was one of the first to experiment with SysAid’s AI Agent Builder. He loved the fact that it could be used by pretty much anyone.

Temco began by identifying high-friction, high-frequency issues: password resets, driver profile changes, and phone wipes. That was especially impactful for their Home Depot project, where shared devices created support complexity. Instead of relying on emails and phone calls, frontline managers now chat with “Timmy,” the AI Copilot embedded in Teams. 

We now use an AI Agent for password resets. Previously, general managers submitted service requests, which sometimes resulted in security delays if a non-reporting manager made the request and managers were messaged the new passwords after approval.

Now, with our Teams chatbot, users can directly reset their own passwords through their authenticated Microsoft Teams accounts, improving both security and efficiency powered by an AI agent.

40% Reduction in Ticket Volume: Giving IT a Way Out of the Firehose

Temco’s 6-person IT team covers operations from 5 a.m. Eastern to close of business Pacific, supporting dozens of sites and hundreds of users with an unsustainable workload.

SysAid’s AI Agents immediately offloaded the repetitive tickets. Password resets, profile updates, phone wipes, and distribution group changes are all handled automatically. Ticket volumes dropped 40%, allowing IT to refocus on high-value initiatives like onboarding and site rollouts.

The reduction came not from cutting corners, but from enabling end users to help themselves. With Teams chat and the self-service portal, users resolve common issues instantly, freeing up IT to focus on onboarding, new site setup, and system rollouts.

AI Agents That Speak Temco’s Language

With SysAid, Temco could shape AI to fit the unique needs of their business.

SysAid’s no-code, intuitive AI Agent Builder made that possible. 

Trustworthy AI, Built With Guardrails

Security and safety were top concerns, especially around password resets and account permissions. With support from leadership, Temco implemented strict guardrails and fine-tuning to ensure AI behavior stayed compliant and predictable.

SysAid’s AI passed the test, and earned the team’s trust. From password policies to access rights, SysAid Copilot respects the rules Temco sets.

Future Plans with SysAid

With SysAid deeply embedded in daily support, Temco is exploring even more advanced use cases. They plan to:

• Expand AI agent coverage across more workflows.
• Automate onboarding/offboarding processes.
• Integrate knowledge base articles into AI agent responses.