Denova Collaborative Health

Customer Profile

Denova Collaborative Health is Arizona’s largest outpatient behavioral healthcare provider, offering integrated psychiatry, therapy, primary care, and pediatric services. With over 500 employees and a deep commitment to accessible, whole-person care, Denova sought a modern IT solution to streamline workflows and allow clinicians to focus more on patients and less on paperwork. With SysAid, they found a partner that aligned with their values of innovation, collaboration, and quality care.

AI Agents that Support, Not Replace

When SysAid Copilot and the AI Agent Builder were first introduced at Denova, the team saw potential. But they also needed to see proof. Fortunately, SysAid made that easy. With an intuitive interface and no requirement for coding knowledge, the team quickly built and tested AI Agents that could assist with real-world tasks like retrieving SLA breach data, generating ticket summaries, and assisting with repetitive approvals.

Instead of displacing the IT team, the AI tools complemented their efforts. Admins could focus on strategic improvements while the agents handled routine inquiries. 

Getting Started Was Intuitive

One of the key reasons AI adoption went smoothly at Denova was SysAid’s low-friction setup. The process of deploying and modifying AI Agents felt natural and conversational.

The UI design also helped. With a modern, visually pleasing interface, even skeptical team members were curious enough to explore what the platform could do. Denova’s team tested the limits, asking intentionally “unhinged” questions to stress-test SysAid’s safety mechanisms. The built-in governance guardrails passed every trial, reinforcing confidence in both the platform and the process.

Collaboration Across Departments, Not Silos

Before SysAid, common workflows like new employee onboarding or staff role changes were fragmented. HR, IT, and other departments operated in parallel but disconnected tracks. A single change required multiple tickets, often with no visibility across teams.

SysAid Copilot streamlined this chaos. By centralizing information, integrating SharePoint documentation, and guiding users through workflows via chatbot, Denova eliminated redundant ticketing and reduced missed steps.

This process alignment has had downstream effects on productivity, risk reduction, and even how documentation is created. IT admins now phrase documents in ways that are easily digestible by both end users and the AI interface, boosting clarity and usefulness.

Real Impact in Clinical Settings, With AI You Can Trust

In a healthcare environment, time isn’t just money. It’s also patient care. Denova’s clinical staff often operate under tight schedules, with limited availability to chase down IT support. That’s why early feedback from providers has been especially meaningful.

This shift is about more than convenience. It’s about safety, satisfaction, and scaling support. Thanks to the AI chatbot, providers can troubleshoot and resolve issues faster, reducing frustration and delays. And because agents now spend less time fielding repetitive requests, they can dedicate more energy to high-priority issues that require human insight.

But for Denova, trust didn’t come from speed alone. It came from security and accuracy. As a behavioral health provider handling sensitive patient data, the team was keenly focused on privacy, reliability, and ethical AI usage. They put SysAid’s tools to the test, stress-testing responses and validating governance mechanisms.

From the beginning, SysAid’s AI platform offered responses that were both smart and safe. The built-in security guardrails and prompt design made the AI feel less like a black box and more like a trusted extension of the team.

Future Plans with SysAid

Denova’s team is only scratching the surface of what’s possible with SysAid. They’re actively exploring how to expand automation into license provisioning, Microsoft Intune and Azure integrations, and onboarding/offboarding routines.

There’s also a strong cultural push to evolve how users interact with AI. Denova plans to train staff on how to “talk” to Nova effectively, not just with the right vocabulary, but with clear, contextual questions that elicit useful responses. This change management effort reflects an organizational commitment to building AI fluency, ensuring users understand how to interact with Nova and contribute to its effectiveness.