Highlights
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Mission Health Services was unable to access the helpdesk/systems without being on the VPN, which was a huge pain for the IT department.
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The C-Suite needed convincing that the migration would be a smart financial so Hughes compared hidden costs and the overall cost of migration.
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Mission Health Services needed to make sure it adhered to HIPAA compliance standards and safeguarded the safety of its patients’ data.
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By migrating to the Cloud, Mission Health Services now enjoys consistent, automatic SysAid version updates and seamless integration of new features.
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Mission Health Services is now able to save on on-prem costs and maintenance resources, including warranties, subscriptions, updates, backups, maintenance, etc.
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Cloud data is more secure due to the physical security, data encryption, access control, and security monitoring measures taken by AWS, guaranteeing the IT system is compliant with the latest industry regulations.
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Mission Health Services’ MTTR has been lowered by 10% since migrating to the Cloud since they can now focus on their tickets rather than on administration.
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Migrating to the Cloud saved Mission Health Services’ 10-15 minutes on each ticket!
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Three-quarters of tickets are now closed on the same day, whereas only 1/8 of the tickets used to be closed on the same day.
“In Healthcare IT we have enough to worry about. Taking our SysAid from on-prem to Cloud, took a workload off of us.”
