Highlights
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Service management for multiple clients with different service levels, sizes, and in-house procedures required a patchwork of applications.
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IT operations and guidance had to be easy for every client to understand, while providing full transparency.
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Trend and performance analytics were limited due to disjointed, manual, and complex services.
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Out-of-the-box service management in alignment with ITIL best practices and advanced automation.
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Real-time analytics and clear performance reporting, including insight into customer experience and root cause analysis.
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Multitenancy supporting separate environments for clients, including a self-service portal with department-specific service catalogs.
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With SysAid’s easy-to-customize portal, Auxis ensured rapid client adoption, faster ROI, and increased customer satisfaction.
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Auxis improved its own services significantly and is tracking the costs of supporting client assets and its billing processes.
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Replaced a homegrown HR management solution with automated request prioritization and routing, which revealed even more opportunities for advanced automation.
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“SysAid is used across the organization to deliver quality service to our customers and a great employee experience.”
