SysAid is much easier to implement, maintain, and use than other ITSM solutions I’ve implemented in the past. It has also provided us with plenty of functionality for our IT and business needs.
We’ve been using the Incident and Request modules, as well as workflow, which saves us a huge amount of time for onboarding new employees; by providing a standard, repeatable protocol for each new hire. We are now planning our deployment of the CMDB, Change, and Problem modules; on our way to leveraging a true ITIL-based solution! We’re also excited to see how SysAid's reporting capabilities will complement and inform our internal processes and ongoing decision-making.
The interactions we’ve had with SysAid Sales, Professional Services, Account Management, and Support, have been outstanding. We truly feel like we’re in a partnership, and that SysAid genuinely wants this to be a win-win collaboration.
“SysAid is much easier to implement, maintain, and use than other ITSM solutions.“
We've been using SysAid for 5 years to serve our 13 statewide bank branches. All excel sheets were replaced with SysAid's Asset Management process, and we've been able to track any network changes via the ITIL Change Management module.The Reporting feature is vital for us as we need to present our monthly metrics to management.
Steven Takeda, VP of Infrastructure Support
Hawaii National Bank