Tel-O-Fun – a bicycle sharing service serving the city of Tel-Aviv – needed a solution to monitor and handle the status of bicycles across their service life cycle, as well as continuous coordination between its bicycle stations.
Unable to find an out-of-the-box solution to suit their requirements, and with budget a major consideration, Tel-O-Fun wanted to find an off-the-shelf product that could be tailored to allow the unique capabilities required to service all of its bike rental locations on an ongoing basis.
"SysAid offered us the three C’s that were most crucial to our company – capability, cost-efficiency, and cooperation."
Since 2010, Fuji Xerox has utilized SysAid’s innovative software solutions to support our Business Process Outsourcing service offering. The software gives us the tools to manage our ITIL framework, enabling crucial links between incidents, problems, and changes, as well as effective audit reporting that we can provide to our clients. Importantly, SysAid maintains a high level of responsiveness to our needs – from their customer and issue support, through to their development team. This enables us to deliver a better customer experience, faster.
Daniel Doohan, BPS Application Support Team Leader