Mastering Service Desk Automation

Take your service desk management skills to the next level. In this session, Cindy will walk you through best practices for customizing categories, routing rules, email rules, escalation rules, timers and due dates to keep SLAs on track. It’s an opportunity to fine-tune your setup and drive greater efficiency from your service desk.

Perfect for: Admins and IT leaders looking to optimize their service desk setup, reduce manual overhead, and gain tighter control over service delivery performance.