How do I setup email notifications for messages received?

 
Author
Message
SysAider
5
 
I do not have any exclusions in the "Ignore emails" part of the email integration, or any inbox rules on the mailbox that may be filtering out replies, or automatically moving replies out of the inbox.

Thanks for the help!
SysAid Community Manager Product Team
4121
 
Hi RBS Co,

I understand that you have opened a ticket with our support team on this, was the issue resolved?

Thanks,
Danny
SysAider
5
 
Danny,

Yes, the issue was resolved. I ended up creating an OWA only account for our help desk, and everything has been working well with the integration.

Thank you for checking, Danny!

-Matt-