CMDB..... Huh ?
 
Author
Message
SysAid Wiz
2449
 
René Rijk wrote:That is what I talk about. LoL. We don't have that cmdb button.
Our left menu looks the same as before the update.
The buttons we have are,

admin portal
manager portal
system
helpdesk
monitoring
task/projects
analyzer
preferences.

That's it.

And in the assets menu on the system page (when I click one of the assets) I see a bussines impact tab.

strange....

Best regards,
René


Known issue.
This is happening, since you are using customized HTML files from an older version so the new buttons are not showing.
To show them, please go to preferences > customize > appearance.
In the "HTML Files Location" field you have the path to the HTML folder.
Please go to that folder and delete all the files that you did not customized (so only the files that you customized will be in this folder).
After deleting the files, please click on "reload templates" icon and save the changes.
Pushing IT forward
Elite SysAider
234
 
Thanks for the reply Haim...
To bad I just noticed this reply. This morning I did a complete reinstallation of Sysaid.
And now it works, even the HTML in E-mail works now.

Anyway it works and that counts.

But again, the sysaid support is great. Although the sr is a bit slow, it can take some time before I got a reply from sysaid.

Kind regards,
René
Take a look at my 3D creations and here is a little animation I made
SysAid Wiz
2449
 
Rene, we answer most SR's within 24 hours.
Since we just had a new version released, we have an escalation in the amount of service requests so it could take a day or two more, but i'm sure that until next week we will get back to normal response time.

Pushing IT forward
SysAider
29
 
I had the same issue initially, then I realized that for the CMDB module to be activated you have to request for separate trail license valid for a month have it installed in the specified location on the sysaid server and then restart the application...

SysAid folk any ideas how much are you going to charge for the CMDB module?
Elite SysAider
234
 
@Haim,

No problem. I know that we are not the only company with questions.

Best regards.
René
Take a look at my 3D creations and here is a little animation I made
SysAider
6
 
Hi

Had the same problem. After you've copied the temporary license, restart the SysAid Server service. (Control Panel, Services)
SysAid Wiz
2449
 
Harvinder wrote:I had the same issue initially, then I realized that for the CMDB module to be activated you have to request for separate trail license valid for a month have it installed in the specified location on the sysaid server and then restart the application...

SysAid folk any ideas how much are you going to charge for the CMDB module?


Please contact our sales deportment to receive a quote for you at sales@sysaid.com
Pushing IT forward
CS3
SysAider
49
 
Thx...Glad to help.
SysAid Wiz
326
 
Can not delete comments just said what haim said

This message was edited 1 time. Last update was at Jul. 07, 2008 05:10 PM

VP Product
1087
 
Make sure you don't miss the new CMDB graph !

See my post regarding the newest release : https://www.sysaid.com/Sysforums/posts/list/451.page



Oded