SysAid HelpDesk App Beta version for BlackBerry has been released!!!

 
Author
Message
SysAid Product Manager
309
 
avfd wrote:I get the following error when I try to install it via blackberry desktop manager: "no additional applications can be found. Your file might contain applications that already exist in the application list. are not compatible for your device, or have errors."


Hi avfd

For further analysis, please send us your device and OS versions.

Thanks!
Sivan
SysAider
3
 
So far I've seen no problems using the beta app on our Blackberry Tour 9630's.
SysAider
6
 
I get the following error when I try to install it via blackberry desktop manager: "no additional applications can be found. Your file might contain applications that already exist in the application list. are not compatible for your device, or have errors."

Blackberry Model 8350i OS Version 4.6.1.313 (Platform 3.1.0.31)
Blackberry Desktop Manager Version 5.0.1.37

SysAid Product Manager
309
 
Hi all,

For all of you who are encountering installation issues, SysAid App works on OS version v5.0.


Below is a list of some devices that support OS v5.0:
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Curve™ 8350i smartphone
BlackBerry® Curve™ 8520 smartphone
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Curve™ 8900 smartphone
BlackBerry® Storm™ 9530 smartphone
BlackBerry® Storm2™ 9550 smartphone
BlackBerry® Tour™ 9630 smartphone
BlackBerry® Bold™ 9000 smartphone
BlackBerry® Bold™ 9650 smartphone
BlackBerry® Bold™ 9700 smartphone

Thanks,
Sivan

This message was edited 1 time. Last update was at Aug. 04, 2010 08:49 AM

SysAider
2
 
Congratulations SysAID Team.
Very useful application for Blackberry.

I am using one BB 9700 OS v5.0.0.344(Plataform 5.1.0.96).

I am facing issues to access assets option in app menu.
Is not working properly.

Thanks

Eduardo SH
SysAider
1
 
avfd wrote:I get the following error when I try to install it via blackberry desktop manager: "no additional applications can be found. Your file might contain applications that already exist in the application list. are not compatible for your device, or have errors."


I've got the same error too, I tried to install on my BlackBerry 8900
SysAider
38
 
Installed on my Storm2 without problem but unable to log into our server.

Password enters in clear text...
When using "Multi-tap" keyboard and try to enter a numeric character, the password is erased.
When using full keyboard get to the last character of the password, an extra character is thrown in. Use backspace erases full password. Use BB line edit to erase single char works ok, full correct password shows in clear text but then...

Press Login button and receive message to enter password.
Press enter key, password erases and is replaced by a single "*" character.
Press login get Login failure.

Pressing enter adds * character for each press of enter key.
SysAid Customer Relations
1092
 
Hi John,

Try to login to the demo server. If it did, this means that you have an issue with the local network.
Best Regards,
Itay
SysAider
38
 
I'm not sure it's a problem with server. The problem I'm seeing is very similiar to what Taiko reported in their post earlier. The app will not let me correctly enter my password. Depending on what keyboard mode I use, the password entry will...
Delete when I enter a numeric character. (In multi tap mode)
Add additonal characters not typed. (in full keyboard mode)
backspace will erase full password entry
Pressing enter in password deletes password replaces with a single *

I'll be glad to try the demo server but I'm not sure how that's going to solve my question of how can I enter my password...

If I could enter the password then I could find out whether or not I can log in...
SysAider
40
 
I am also having the same problem on my Storm2.
It enters the password in clear text and the program doesn't seem to regonize it. I can however enter all stars and the program attempts to load. That is not my password though so of course it doesn't get me in.

Seems this application is not quite ready for the Storm2.

-------------------------------------
Julia - HCNW
-------------------------------------
SysAider
6
 
yeah i have same problem with the blackberry storm 2 i im in OS 5.0 build 713 the password is not working,

SysAider
7
 
I install in a 9530 storm OS version 5 and I get error: Login error. Failed to get data from server: Tunnel failure. The password does not accept me alpha numeric.
SysAider
10
 
I have tried to install on my 8520 but Blackberry Desktop Manager gives the following error : No additional applications can be found. Your file might contain applications that already exist in the application list, or are not compatible for your device, or contain errors.

Any ideas?

SysAider
2
 
I have a BB Bold 9700. v5.0.0.714 (Platform 5.1.0.146) I just updated it and added the SysAid for Blackberry and can't get it to work. I am connected to a BES which I am the administrator for. We also have SysAid 7.0.5 isntalled and working on our server. I am the only trying to get it to work for the Blackberry but I do have someone who's using the iPhone version and the Droid versions successfully.

URL: https://sysaid.domain.com
Username: my username
Password: my password

Everytime I put in my password I get an error message: Login Error Incorrect Login Information OK. And when I try to put in my password I receive an error message stating: ! Login Enter Your Password OK. And I know the password is correct. Please help!

Vashon
SysAider
35
 
Blackberry 8310
OS v.4.5.0.182
Platform 2.7.0.106
Blackberry Decktop Manager v. 5.0.1.37