Hi Smeagol and yessivenezuela,
Please contact us (firstname.lastname@example.org by chat or by phone) or open a Service Request in our help desk https://helpdesk.sysaid.com. we should resolve your issues remotely.
Looking forward to your response.
This message was edited 1 time. Last update was at Nov. 11, 2010 07:17 AM
Hi Mark,mark25787 wrote:Unfortunately, the patch did not work for me. I still get a "Tomcat 6 is required for this installation" even after running the 7.5.03 patch.
I have rebooted the server, restarted the SysAid service etc, but no joy.
When accessing Sysaid, I get the file list with "Apache Tomcat/4.1.24-LE-jdk14" at the bottom of the page. However, when I log in, it says v7.5.03 for the version number on the top right of the page.
Adrian Anton wrote:I just upgrade the production server from 7.0.5 to 7.5.03 and now all the routing defined are not associate the service request to the corresponding Group.
I’m using routing to send notification and to automatically associate the service requests to the Groups and not to the Administrators.