Danny Tashiev wrote:@abrumer - Is SysAid Agent installed and communicating on all the machines in question, and a user using the machine?
Yes, Yes, and Yes; however, the machines in question are servers. User(s) are "using" the machines, but it is very possible that no user is currently "logged in on" these machines. Because these are servers. I still need to know if these Assets are online. I should not have to ask my Sys Admins to be "logged into every machine" at a specific time because that is the only way SysAid can see them.
Danny Tashiev wrote:
Is there perhaps a filter being applied on the list, or a static filter present in Customize View window?
No. (It certainly is possible, and was the first thing I checked, but such is not the case).
I've contacted the customer support team on several occasions. I've had a near identical experience every time:
1. Submit a ticket.
2. Hear nothing for three days and then receive an automated response that the ticket will be closed due to inactivity.
3. Send an irate response.
4. Receive a request for a meeting. Accept the request.
5. Be told during the meeting that this is a known issue which will be fixed in some future release, and no, we cannot tell you when.
Just submit it as a feature request. Let's skip wasting my time.