View Online/Offline in asset list?

 
Author
Message
SysAider
10
 
why was this question deleted?

Is there any options to have a column on the asset list showing if the PC is online / offline?

This message was edited 1 time. Last update was at Apr. 20, 2017 10:10 AM

SysAid Community Manager Product Team
4664
 
Hi James,

I'm not aware of anything being deleted. Regarding your question - this is not currently possible, but I see there's an old feature request on this topic - its number is #536, and its forum thread is here. I'll see what can be done to move it forward

Thanks,
Danny
SysAid Community Manager Product Team
4664
 
By the way, you can see all the online assets in Assets > Online Users. This won't show the offline assets however. Let me know if this is what you're looking for.

Cheers,
Danny
SysAider
10
 
It would be nice to see offline computers. easy way to see if a computer is shut down and not receiving updates.

Thanks for the reply.
SysAider
25
 
Danny Tashiev wrote:By the way, you can see all the online assets in Assets > Online Users. This won't show the offline assets however. Let me know if this is what you're looking for.

Cheers,
Danny


I'm looking at "Assets>Online Users," and it absolutely does NOT display all online assets.
I have approximately 60+ server assets which are online but are not shown in this list.

You are correct though that it doesn't show offline assets either.
SysAider
10
 
is adding the computer online/offline status something that can be added in a future update? It would make it much less monotonous when looking for computers that have fallen off of sysaid.
SysAid Community Manager Product Team
4664
 
@abrumer - Is SysAid Agent installed and communicating on all the machines in question, and a user using the machine?
Is there perhaps a filter being applied on the list, or a static filter present in Customize View window?
If everything should be in order - then I suggest contacting our customer support team for further investigation.

@James - For this purpose you can use the "Last Access Time" field in your Asset List - The last time the agent installed on this computer contacted the SysAid server. And of course the feature in question is something to be added in the future.

Thanks,
Danny
SysAider
25
 
Danny Tashiev wrote:@abrumer - Is SysAid Agent installed and communicating on all the machines in question, and a user using the machine?

Yes, Yes, and Yes; however, the machines in question are servers. User(s) are "using" the machines, but it is very possible that no user is currently "logged in on" these machines. Because these are servers. I still need to know if these Assets are online. I should not have to ask my Sys Admins to be "logged into every machine" at a specific time because that is the only way SysAid can see them.

Danny Tashiev wrote:
Is there perhaps a filter being applied on the list, or a static filter present in Customize View window?

No. (It certainly is possible, and was the first thing I checked, but such is not the case).

Danny Tashiev wrote:
If everything should be in order - then I suggest contacting our customer support team for further investigation.
Thanks,
Danny

I've contacted the customer support team on several occasions. I've had a near identical experience every time:
1. Submit a ticket.
2. Hear nothing for three days and then receive an automated response that the ticket will be closed due to inactivity.
3. Send an irate response.
4. Receive a request for a meeting. Accept the request.
5. Be told during the meeting that this is a known issue which will be fixed in some future release, and no, we cannot tell you when.

Just submit it as a feature request. Let's skip wasting my time.
SysAid Community Manager Product Team
4664
 
Hi abrumer,

I see there was an additional FR (#30963) opened according to your request, but it deals more with bulk enable of monitoring for assets. Regardless, I have escalated the Online/Offline assets FR further.

Thanks for your feedback,
Danny
SysAider
10
 
Thanks for your replies on here, Danny