problem making update

 
Author
Message
Elite SysAider
138
 
hello trying to update to the last version of sysaid my build is v16.3.17 b10 want to go to the V16.3.18. but i cannot i get a message

error reading sysaid information.

windows 2008 r2 64 bytes in VM
sysaid v16.3.17 b10

1. yes did restart of the server
2. yes did all Windows update
3. stop service and restart
4. try to install service stop and also service start
5. did open a case with sysaid but it radio silence

SysAid Community Manager Product Team
4207
 
Hi NCFRE,

Can you please let me know if you've tried re-downloading the upgrade file and run it again?

Thanks,
Danny
Elite SysAider
138
 
yes a did event tries to install the beta version and still get the same error
SysAid Community Manager Product Team
4207
 
Interesting. A support representative will contact you today to continue the investigation in your ticket.

Please update here once a solution is found.

Thanks,
Danny
Elite SysAider
138
 
Question is the Update exec is looking for config files to continue do you know which one.
Elite SysAider
138
 
finally found the problem by myself don't know why but it was a corrupt register entry that was not updated since version 9.0

this key [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5520501C-6C83-46E1-AF4D-B5CC8C75A7B7}]
was messing all this

"ModifyPath"="\"C:\\Program Files (x86)\\InstallShield Installation Information\\{5520501C-6C83-46E1-AF4D-B5CC8C75A7B7}\\setup.exe\" -runfromtemp -l0x0409 "
"NoModify"=dword:00000001
"NoRepair"=dword:00000001
"UninstallString"="\"C:\\Program Files (x86)\\InstallShield Installation Information\\{5520501C-6C83-46E1-AF4D-B5CC8C75A7B7}\\setup.exe\" -runfromtemp -l0x0409 -removeonly"
"LogFile"="C:\\Program Files (x86)\\InstallShield Installation Information\\{5520501C-6C83-46E1-AF4D-B5CC8C75A7B7}\\setup.ilg"
"InstallLocation"="c:\\SysAidServer"
"ProductGuid"="{5520501C-6C83-46E1-AF4D-B5CC8C75A7B7}"
"InstallSource"="E:\\SysAidServer64.exe"
"DisplayName"="SysAid Server"
"Publisher"="SysAid"
"URLInfoAbout"="http://www.SysAid.com"
"RegOwner"="Windows User"
"DisplayIcon"="<ISProjectFolder>\\..\\..\\install\\windows\\sysaid.ico,0"
"InstallDate"="20170518"
"Language"=dword:00000409
"DisplayVersion"="16.3.18"
"Version"=dword:10030012
"VersionMajor"=dword:00000010
"VersionMinor"=dword:00000003
"LogMode"=dword:00000001

OK knows the magic how did i found it?

very simple i went on your web site ask for a demo version install it on another server and search the registry for what was not there.

because your service helpdesk told me please download the patch and try as admin. If i post here and ask for help on the help desk it because i was past that.
SysAid Community Manager Product Team
4207
 
Interesting! So to be clear, everything is now sorted?
Elite SysAider
138
 
yes after that i did the update and it work find