Ubuntu 16.04 Sysaid Trial Installation Problem

 
Author
Message
SysAider
1
 
Hey,

Im having troubles while installing trial version of sysaid into linux.
Everything is okay until I start init-sysaid.sh

Im getting this error at the end.
FATAL error while initializing database. Please consult the SysAid log at /var/lib/tomcat7/webapps/sysaid/WEB-INF/logs/sysaid.log for more information.

I really dont know which part is important in this log file... These are last entries in the log file maybe can help.

2017-07-08 12:12:08,989 [main] FATAL com.ilient - Exception in sql statement:
CREATE UNIQUE INDEX token_info_index ON token_info (user_name)
.
.
.
2017-07-08 12:12:08,989 [main] ERROR com.ilient - Error on AccountMap


Versions of softwares:
Apache Tomcat/7.0.68
JVM 1.8.0_131-b11
Mysql Ver 14.14 Distrib 5.7.18

So, anybody can help me?

This message was edited 1 time. Last update was at Jul. 10, 2017 06:18 AM

SysAid Community Manager Product Team
4433
 
Hi UcANteKMe,

Please contact our customer support team regarding this issue, they will be happy to help.

Cheers,
Danny
SysAider
3