NEW SYSAID INSTALLATION

 
Author
Message
SysAider
3
 
Installed Sysaidx64 on server 2016 connected to a SQL Server 2016 Standard but I can't call up the login page. All my windows Firewall (Domain, Private and Public) are all disabled by the way.
Elite SysAider
107
 
how are you trying to access it
from local server http://localhost:8080,or
local LAN intranet, from network PC, or
external internet http://sysaid.website.com from external PC or
external internet http://sysaid.website.com from internal network PC

The first 2 SHOULD work by default
the other 2 may need internal DNS setup and/or port forwarding
SysAider
3
 
Hi I'm trying to call it on localhost and still to no avail. Been looking at the logs and I think it has something to do with not talking correctly to the database, plus the Agent service just stops by itself
SysAid Wiz
283
 
Hi ITOPS,
I suppose that the SysAidServer is up and running.
Do you check ..\SysAidServer\logs\wrapper.log and ..\\SysAidServer\root\WEB-INF\logs\SysAid.log files for error?
is there any service that is using TCP port 8080?
(stop SysAidServer service and launch from cmd . if result is empty the 8080 port is not used)

By the way contact SysAid Support for further help

Cheers
SysAider
3
 
I ran that command and it listed a 0.0.0.0:8080 and also when i checked the SysAid.log I am getting Error com.ilient - Error in DBConnection. My server.conf is also listing the dbname as <ilient> instead of the one I specified during setup.
SysAider
1
 
when i try to log in, error says "Cant reach this page" in internet explorer. what should i do?