Remote Control

 
Author
Message
Super SysAider
98
 
I was looking at some of the assets and I see that a lot of my remote controls have Sysaid Agent listed as User and wonder why or how this happens.

Please see the attached at a copy of the Activity loh for one asset but I do have many like this ...

SysAid Community Manager Product Team
4492
 
Hi Jim,

I apologize for the delay in reply. Can you let me know which language is the OS of the machine the Agent is installed on, the username of the user on that machine, and which language is the SysAid username of that user? Are any non-english characters present?

Thanks,
Danny
Super SysAider
98
 
No they are all the same English

We may have some that have more than one but the ones I have looked at are all English
SysAid Community Manager Product Team
4492
 
Hi Jim,

Sorry it appears like I misunderstood your initial question. The user being "SysAid Agent" is basically a reply from the Agent on an end-user machine once a remote control has been initiated by an admin. Basically, one of the admins has initiated a remote control on that asset.

Cheers,
Danny