Odd characters in tickets from emails

 
Author
Message
SysAider
46
 
Hello,

for the past few months we started seeing issues with tickets from emails with odd characters. I am not sure what caused this (I believe an upgrade?). It seems to have issues with US special characters. Here's an example:

New Incident #36,907

Title: SAP BPC Setup for Kanika
Description:
Could you please set up Kanika, Kohli’s account with access to SAP-BPC, and set up the excel SAP-BPC module on her computer.

Thanks


That should show as Kohlia's

Any ideas or should I open a ticket?
SysAid Community Manager Product Team
4486
 
Hi Dave,

This could be a Unicode encoding issue, but I don't think it should've happened without any change. I suggest opening a ticket with our support and reporting back here once a solution is found.

Thanks,
Danny
SysAider
46
 
Will do. Thanks Danny.