Disable Automatic Incident Creation

 
Author
Message
SysAider
1
 
Hi All,

I setup the incoming email integration and it works perfectly fine for replies to existing SR's.
However, I would like to disable the automatic incident creation. Is there any way to do this?

Thank you.

Regards,
Mary
SysAid Community Manager Product Team
4490
 
Hi Mary,

There is no such option in the system. A workaround could be disabling end-user and admin notifications for new tickets, and creating an escalation rule that moves all tickets created from email to status Deleted, if it works for you.

Another alternative would be to check with your account manager on the prospect of developing this a special project with our Professional Services team.

Cheers,
Danny