SysAid Third-Party Integrations

 
Author
Message
SysAider
5
 
Hi All,

I can only find the option to update Dell info one asset at a time, surely there is an automated function to apply to all assets which have the require information?

Also, 2 integrations that we'd really like to see are Jira (which i no was mooted) and Yammer.

For Jira, we'd like to be able to be able to convert SRs into tasks and and issues which can be tracked in Jira.

For Yammer, we'd love for users to be able to raise ticket using a hashtag. We're constantly trying to encourage users to raise tickets ratehr than go to admins directly and also want provide the most seamless experience possible. Yammer is huge in our organisation and this would be a huge win for us.
SysAid Community Manager Product Team
4490
 
An update:

On-Premise customers - if you wish to use any of the following integrations, which are available at this moment, please contact our support team, or send me a message and I will provide you with the necessary zip file:
 ◦ Google Apps
 ◦ Bomgar
 ◦ LogMeIn Rescue
 ◦ Dell Web Services

A way to provide clearer instructions on the Third-Party Integration page inside the product itself is being worked at.

Additionally, if you wish to request a change to the functionality of an existing third-party integration, please email us at integration@sysaid.com with the details of your request.

@Jamie: I've sent you a PM earlier today

Cheers,
Danny

This message was edited 2 times. Last update was at Jun. 09, 2015 08:12 AM

SysAider
40
 

Hi Danny,

How do I update all assets at once? I currently have to go in and manually change a field in the asset maintenance tab in order for the Dell end date field to fill in....

Kind of cumbersome for my 500 assets that I have.
SysAider
5
 
Jamie wrote:
Hi Danny,

How do I update all assets at once? I currently have to go in and manually change a field in the asset maintenance tab in order for the Dell end date field to fill in....

Kind of cumbersome for my 500 assets that I have.


Same for me, as mentioned. We have 3000 assets and i'm not about to go through each one.

Unfortunately, too often these updates seem to be released without common sense applied. Do we have a central location to send requests outside of the forum? none of these posts seem to go anywhere.
SysAid Community Manager Product Team
4490
 
Hey guys,

As it stands the add-on has been designed as per the original request that we received for this feature. Of course, as you have quite rightly pointed out, this doesn't necessarily mean that it's perfect and works to everybody's needs. Having said that, we have to be honest and admit that there are no current plans to update this.

In this instance, I think that the best approach would be to send an email to integration@sysaid.com as mentioned earlier with the details of your change request.

Alternatively, if you wish to explore other options, you can open a discussion with your Account Managers who can involve our Professional Services team. They can look at your needs more closely and better determine how to address your specific issue. They may be able to set something up specifically for you to avoid you having to manually update 3000 assets to enable the integration for said assets.

Kind regards,
Danny
SysAider
3
 
techguy wrote:yes I have already enabled and tested the integration as per the instructions.


Did you ever get this to work? I installed the Dell.zip also and I am not seeing the Dell Warranty fields, even after following the instructions. Thanks.
SysAid Community Manager Product Team
4490
 
Hi emesa,

Were you able to enable the Dell integration in Settings > Integrations > Third-Party Integrations?

If so - are you unable to add the fields using Design form button in an asset form?

Cheers,
Danny
SysAid Community Manager Product Team
4490
 
Hi guys,

Please note that third-party integrations are only compatible with SysAid Full and Enterprise (ITSM and ITSM Enterprise), as well as Education and MSP editions!

Thanks,
Danny

This message was edited 4 times. Last update was at Jul. 09, 2015 09:33 AM

SysAid Wiz
1768
 
Any estimate on when will they work in the pro+ edition then?
SysAid Community Manager Product Team
4490
 
Hi techguy,

I've checked this with our Product team and the type of integrations that add new fields/columns won't work on Pro Plus because they use functionalities that are not present in this edition. Similarly to any future integration that will use the Password Services module (for example), and will not work on SysAid system that does not have this module.

I suggest you contact your account manager regarding this to see what may be the options.

(I've removed the "at this moment" wording from my previous post to avoid confusion)

Cheers,
Danny

This message was edited 1 time. Last update was at Jun. 18, 2015 06:58 AM

SysAid Wiz
1768
 
Thank you for clarifying this.
It is disappointing news though.

I do think that pro+ customers should be given access to add additional fields/columns, because it makes the product easier to tailor to your needs.
the couple of custom fields that you get out of the box is just not sufficient, when wanting to customise your change templates etc - and the jump in pricing to the enterprise version is prohibitively expensive just to get a few more custom fields.

we have used our 4 SR custom fields up just by adding
Chargeable Y/N
Out of Hours ? Y/N
Recharge to:
Estimated hours:

SysAider
40
 
Can I ask what the plan is for the Teamviewer integration? My company has a corporate license for Teamviewer and it is installed on all of our PCs. Will SysAid tie in with our corporate Teamviewer console to check licensing, etc? Will it push Teamviewer out as part of the SysAid install or will we have to push it out seperately?
SysAid VP Product
1166
 
An update on the Team Viewer integration:
We are getting ready to release the add on for TeamViewer - we are finalizing the add on and will send it out to all of you who requested it.
Stage A of the add on will be similar to what we did with Bomgar and Teamviewer - allow a quick launch of a Remote Session within the Ticket / Asset
Additional features will be made available in the future.
SysAid Wiz
1077
 
Oded M wrote:An update on the Team Viewer integration:
We are getting ready to release the add on for TeamViewer - we are finalizing the add on and will send it out to all of you who requested it.
Stage A of the add on will be similar to what we did with Bomgar and Teamviewer - allow a quick launch of a Remote Session within the Ticket / Asset
Additional features will be made available in the future.


Hi Oded,

Thanks for the information! Let me get the same if possible.
SysAider
40
 
Oded M wrote:An update on the Team Viewer integration:
We are getting ready to release the add on for TeamViewer - we are finalizing the add on and will send it out to all of you who requested it.
Stage A of the add on will be similar to what we did with Bomgar and Teamviewer - allow a quick launch of a Remote Session within the Ticket / Asset
Additional features will be made available in the future.


Will we have to request this the same we have with the other integrations thus far?