iPhone App

 
Author
Message
SysAid Wiz
566
 
can't get the app to work here. we have domain\ in our username. Not sure if that's the issue or if because my Password contains special characters.?

if I try myurl/m/ I get "Login Error The Sysaid server you are connecting to must be 7.0 or higher." Server is at 7.00

if just myurl I get a "Login Erroor, Incorrect Login Information".

I can navigate to our sysaid just fine from the browser.

Thanks

This message was edited 1 time. Last update was at Sep. 21, 2010 12:31 PM

Super SysAider
70
 
Hey 5.7FSN

There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.

The bug number is “6587”.

Ill update this post when our R&D will solve this issue.

Liran -
SysAider
46
 
It would be nice if we could sort on SR# bringing the newest to the top or bottom. Right now it starts with oldest up top, just a bit of pain. Also if we could "and" the filter, I would like to see new and open service request, then sort by SR# if you do active, it groups them by status, I think.

Walt
SysAid Wiz
566
 
LiranCohen wrote:Hey 5.7FSN

There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.

The bug number is “6587”.

Ill update this post when our R&D will solve this issue.

Liran -


Thanks Liran
Super SysAider
70
 
Hi!

Create an iPhone client, that he would have had the opportunity to complete WEB version.

- Send E-mail
- Select additional fields
- View reports
- Attachmets (save \ sending)
- Sort column
- And much more

This client, a clone of the primitive mobile version https://server.com/m
Administrator Help Desk (SysAid)
SysAider
4
 
(BUMP)

I, and my guys, love our new SysAid system ... but please, get it working on our iPhones in a multi-domain environment!!

Pretty please ... Пожалуйста, я тоже

--------
Paul S.
Happy Customer Who Wants More Happiness On His iPhone
SysAider
25
 
I've got version 1.1 and though it shows the current outstanding faults correctly, the assets look like this:



Anyone else having that problem?

Kieran

SysAider
31
 
LiranCohen wrote:Hey 5.7FSN

There is a known bug to connect SysAid server using the character “\”.
This issue effect all users with Domain\User login.

The bug number is “6587”.

Ill update this post when our R&D will solve this issue.

Liran -


Hi Liran,

Has there been any update on this issue? I am eager to try the iPhone app out with our Sysaid system.

-John
SysAider
31
 
Hi Everyone,

I stumbled across a workaround for this issue in another post:

https://www.sysaid.com/Sysforums/posts/list/0/5990.page

If you put two \\ in the domain\username field, the iphone app will work.

Example:
URL = https://helpdesk.yourdomain.comport if needed)

Username = domain\\username

Password = xxxxxxxxx

Hope this helps...

-John
SysAider
2
 
RICHI wrote:Where is the App? I've been checking the iPhone App store for SysAid app since Saar said its been released at the SysAid conference - Cannot find when I search for SysAid in App store -
Are we going by any other name than SysAid?




I downloaded it but don't see it on my Iphone, trying a reboot
SysAider
2
 
It popped up later
SysAid Wiz
566
 
Available at least here in the US today. Although nothing still works. They fixed the "\" issue with multi domain logins, but the filters by user or admin, still don't work.. It doesn't sort SR's by # either, and it only lists assets in alpha order, so if you have 900+ like we do, you only see about 100.

I like the push notiications..

Unable to send A remote control reques to the user. The User is not associated with any Sysaid agent... ??

EDIT,

Actual RD to asset works.. But Is very very very slow (I'm on WIFI), and hard to use..

This message was edited 2 times. Last update was at Jul. 01, 2011 06:25 AM

SysAider
1
 
Is there some magic to getting push notifications to work?

We have SysAid 8.0.05 Pro and I'm not getting push notifications.

I'm using the SysAid CSS app. I switched to that when I couldn't get the SysAid Helpdesk app to connect to my server using it's public address when I was on the internal network.

What is the difference between the 2? It's extremely unclear based on the descriptions and both were updated today with push notification support.
SysAider
46
 
I still get user does not exists in sysaid database.
SysAider
6
 
Hi,


I see first message on 2009. Still no NORMAL iPhone App for SysAid. Existing application is more like joke. Do you have plans to improove iPhone Application in the near feature?