SysAid Free Help Desk Software

Allow us to introduce you to our Free Help Desk Software, one of our contributions to the ITSM community

At SysAid, we’re proud to be part of a vibrant, global IT service management (ITSM) community, and that’s why we’re heavily investing in it – to enable us to better help you help your customers. Taking an active role in global ITSM conversations has allowed us to better understand the challenges that you and your business are facing, and for many of you it's clear that one of the biggest challenges is budget.


Free Edition


For Windows


Better Than Free Edition!


For Cloud

Get Cloud Now  

Free Edition


For Linux




Our Free Help Desk Software has been available on-premise since 2002, and many of our beloved customers have been using it happily for years. Beginning in 2014, we’ve been able to offer a solution that is even better than free – that’s right, our Free Help Desk Software is now available in the Cloud.

Help Desk Screenshot
Need more than just a standard ticketing system? Then we’ve got good news! our Free Help Desk Software offers you a fully-functioning Service Desk packed with all the essential capabilities, and even includes Asset Management. Worried about the lack of support that usually accompanies free software? Have no fear, you can find all the support you need in our Online Community.
Our Free Help Desk Software supports up to two administrators, 100 assets, and 100 end users. Need more? Why not check out SysAid Basic Edition? It’s an innovative and intuitive ITSM solution that is still affordable for any size organization.

Got questions about the full SysAid Free package, or need help deciding between On-Premise and Cloud? We’d be delighted to help.

Our Free Help Desk Software offers everything that you would expect and more from an IT help desk:

SysAid Education's key ITSM features
  Plus asset management >>