SysAid Free Edition

Allow us to introduce you to SysAid Free Edition, one of our contributions to the ITSM community




At SysAid, we’re proud to be part of a vibrant, global IT service management (ITSM) community, and that’s why we’re heavily investing in it – to enable us to better help you help your customers. Taking an active role in global ITSM conversations has allowed us to better understand the challenges that you and your business are facing, and for many of you it's clear that one of the biggest challenges is budget.




Free Edition

  Windows Icon

For Windows



Better Than Free Edition!

  Cloud Icon

For Cloud

Get Cloud Now  


Free Edition

  Linux Icon

For Linux








SysAid Free Edition has been available on-premise since 2002, and many of our beloved customers have been using it happily for years. Beginning in 2014, we’ve been able to offer a solution that is even better than free – that’s right, SysAid Free Edition is now available in the Cloud.


Now Available in the Cloud
Help Desk Screenshot
Roy Eldar

Need more than just a standard ticketing system? Then we’ve got good news! SysAid Free Edition offers you a fully-functioning Service Desk packed with all the essential capabilities, and even includes Asset Management. Worried about the lack of support that usually accompanies free software?
Have no fear, you can find all the support you need in our Online Community.


SysAid Free Edition supports up to two administrators, 100 assets, and 100 end users. Need more? Why not check out SysAid Basic Edition? It’s an innovative and intuitive ITSM solution that is still affordable for any size organization.


Got questions about the full SysAid Free package, or need help deciding between On-Premise and Cloud? We’d be delighted to help.