| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 14/08/2008 07:17:35
|
D3lta
SysAider
Joined: 14/08/2008
Messages: 1
Offline
|
Hi,
I have setup our Email notifications to be HTML format. I have done this so we can customise the look and field options the end user recieves. After setting up the Email Integration option UTF-8, the user recieves a HTML based notification no problem but with no formatting. The notification is just one string of text.
Is there a default HTML page that I can edit to add my own tags, images etc. If so where is this located? I have searched on the server under html docs but not really anything that I could edit!
Any help would be appreciated
|
rebooty |
|
|
04/11/2008 12:00:11
|
GBDiver
SysAider
Joined: 16/06/2008
Messages: 49
Location: Seattle, wa
Offline
|
Does anyone have template/examples we can try out. I do not write HTML nor have interest in doing so, sorry.
Mark
|
|
|
04/11/2008 16:19:56
|
Adam Racer
SysAid Customer Relations
Joined: 09/07/2008
Messages: 156
Offline
|
To D3lta, in order to address this issue, can you please open a service request at helpdesk@ilient.com regrading this issue and provide us with the following:
1. A screenshot of Preferences > Integration > Email.
2. A copy (or screenshot) of the email message which you have received.
|
|
|
10/11/2010 11:05:45
|
lwyatt
Super SysAider
Joined: 20/11/2009
Messages: 96
Offline
|
Hi,
I'd like to be able to add our company logo to some of our email notifications.
Looks like v7.5 is already sending out HTML formatted emails, so would it be just a case of including an html tag into the template via Customize => Customized Notifications => “Email body to end user regarding a Service Request” and then adding a <img src="location"> somewhere down the bottom?
If so, can i dump the image in the root as per http://www.ilient.com/Sysforums/posts/list/3792.page#17435 and point the src to there or do I have to put in in the html files location and then change my HTML Files Location to point to that place? as per http://www.ilient.com/customize.htm?
|
|
|
18/11/2010 19:47:58
|
Reese
SysAider
Joined: 04/11/2010
Messages: 14
Offline
|
I'd like to know the paths to use, too. I'm eager to put <img>s in my notifications, but can't figure out the paths. I tried using with no success. I also tried , where imagefilename.png exists on the SysAid server in \%SysAidServerInstallLocation%\root\imagefilename.png. HALP!
Thanks.
|
|
|
16/12/2010 08:33:37
|
lwyatt
Super SysAider
Joined: 20/11/2009
Messages: 96
Offline
|
Have got it working via SysAid's help who advised to place the desired logo in the ..\SysAidServer\root folder and then add the following code to you customized notification: <img src="http://SERVER ORT/sysaid_logo.png" alt="Fintech" />
|
|
|
16/12/2010 15:09:51
|
Reese
SysAider
Joined: 04/11/2010
Messages: 14
Offline
|
Thanks, lwyatt - it looks like I just neglected to close the tag correctly....  . My first example from the previous post worked just fine, when the tag was closed like
|
|
|
13/05/2011 06:12:44
|
-Tiara-
SysAider
Joined: 23/03/2011
Messages: 1
Offline
|
after change to html, my email integration doesnt work, i never got email notification anymore..pls help
|
|
|
15/05/2011 10:24:41
|
Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
|
Dear -Tiara-,
Please open a service request with SysAid at helpdesk@sysaid.com and provide us with the following:
1. Please send yourself a test message, using the envelope icon on the top bar.
Did you receive the email on your mailbox?
2. Please provide us with screenshots of:
Preferences -> Help Desk Settings -> General Settings tab.
Preferences -> Help Desk Settings -> Routing tab
Preferences -> Integration -> Email tab > Modify (if you have more than one integration, please send a screenshot of each integration)
3. Please provide us with your entire ...\SysAidServer\root\WEB-INF\logs folder (zipped)
We're looking forward to receiving the requested information from you.
Thanks Inna.
|
|
|
07/06/2011 13:45:21
|
independent
SysAider
Joined: 07/06/2011
Messages: 1
Offline
|
Thank yoU!! 
Independent Financial Advisor
This message was edited 1 time. Last update was at 07/06/2011 13:48:43
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
![[Email]](/Sysforums/templates/default/images/icon_email.gif){kind=icon}
![[WWW]](/Sysforums/templates/default/images/icon_www.gif){kind=icon}
