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		<title><![CDATA[Latest posts for the topic "The Forum top 10 customising sysaid threads"]]></title>
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				<title>The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ There has been some excellent information posted here over the last few weeks, some of which has never been documented before,<br /> So I have started this thread to highlight them, <br /> <br /> [list]The syntax for sending a different email body when a request is closed - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/327.page#1082" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/327.page#1082</a>[/list]<br /> [list]SysAid Tip - Monitoring without SysAid monitoring module... -  <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/183.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/183.page</a>[/list]<br /> [list]Customising "Assigned to" Field - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/257.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/257.page</a>[/list]<br /> [list]Can I send the survey when the SR is Verified Closed instead of Closed? - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/325.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/325.page</a>[/list]<br /> [list]Prohibit to close a SR without resolution and solution - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/299.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/299.page</a>[/list]<br /> [list]Links from the email notification to the relevant SR - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/206.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/206.page</a>[/list]<br /> [list]Setting up single sign on - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/277.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/277.page</a>[/list]<br /> [list]Help with filtering syntax - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/318.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/318.page</a>[/list]<br /> [list]add additional/removing fields to the "submit service request" page in the end user portal[/list] <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/251.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/251.page</a><br /> [list]How I can change the Service Requests filter in end user portal? <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/357.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/357.page</a>[/list]<br /> [list]One users implementation of CMDB - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/131.page#337" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/131.page#337</a> [/list]<br /> [list]How to configure SSL encryption (https) for SysAid - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/329.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/329.page</a>[/list]<br /> [list]How to add Pdf/doc files to knowledge base/Self Service  - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/386.page#1431" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/386.page#1431</a>[/list]<br /> [list]How to customize your pages in SysAid- by Obelix - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/0/438.page#1629" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/0/438.page#1629</a>[/list]<br /> <br /> Batch 2:-<br /> <br /> [list]SysAid Tip - Upgrading the SysAid Agent without Re-Deployment - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/44.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/44.page</a>[/list]<br /> [list]Did you know you can use a % character as wild card in the expression filter? - you do now! taken from - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/581.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/581.page</a>[/list]<br /> [list]Routing Based on Urgency - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/552.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/552.page</a>[/list]<br /> [list]How to make your active status filter always show ALL items with a class of open - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/521.page#2509" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/521.page#2509</a>[/list]<br /> [list]how to create e-mail warning for an impending ticket to be escalated automatically - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/521.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/521.page</a>[/list]<br /> [list]Ways of Reporting on Service Breaches based on Due date instead - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/509.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/509.page</a>[/list]<br /> [list]how to prevent sysaid from importing disabled users in from ldap - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/653.page#2783" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/653.page#2783</a>[/list]<br /> [list]enabling the CC email addresses that aren't users feature (vendor tech support, etc) - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/634.page#2968" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/634.page#2968</a>[/list]<br /> <br /> Batch 3<br /> [list]Change the categories in the top level charts of the manager portal - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/702.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/702.page</a>[/list]<br /> [list]Send a different E-mail based on different escalation rules - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/859.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/859.page</a>[/list]<br /> [list]Sending email alerts for multiple admins - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/745.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/745.page</a>[/list]<br /> [list]How to display Enabled users only on the User Management Page - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/857.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/857.page</a> [/list]<br /> [list]How Ignore emails with subject match to (regular expression) - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/752.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/752.page</a>[/list]<br /> [list]Modifying the top menu bar - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/863.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/863.page</a> [/list]<br /> [list]Tip: How to install SysAid agent with a Ghost image. - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/734.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/734.page</a>[/list]<br /> [list]filter the users imported in ldap integration to only those in a certain group - <a class="snap_shots" href="http://www.ilient.com/Sysforums/posts/list/682.page" target="_blank" rel="nofollow">http://www.ilient.com/Sysforums/posts/list/682.page</a>[/list]<br /> <br /> <br /> <br /> ]]></description>
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				<pubDate><![CDATA[Fri, 27 Jun 2008 02:44:30]]> GMT</pubDate>
				<author><![CDATA[ techguy]]></author>
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				<title>The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Great thread.<br /> <br /> I'm moving it to the FAQ, adding it as a sticky and i will remember to keep this post updated.<br /> <br /> ]]></description>
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				<pubDate><![CDATA[Fri, 27 Jun 2008 08:35:05]]> GMT</pubDate>
				<author><![CDATA[ Haim]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Thanks for the effort.<br /> <br /> Kind regards,<br /> René <img src="http://www.sysaid.com/Sysforums/images/smilies/8a80c6485cd926be453217d59a84a888.gif" /> ]]></description>
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				<pubDate><![CDATA[Fri, 27 Jun 2008 14:51:25]]> GMT</pubDate>
				<author><![CDATA[ René Rijk]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ This is one of the things I had in mind when I said I'm gonna [url=http://www.ilient.com/Sysforums/posts/list/316.page]take this community thing to the next level..[/url].<br /> <br /> To the top 10 ! <br /> *raise a dead cold mug of beer and roar*]]></description>
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				<pubDate><![CDATA[Mon, 30 Jun 2008 02:55:41]]> GMT</pubDate>
				<author><![CDATA[ Obelix]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Great compilation work by Techguy. Really appreciate it.]]></description>
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				<pubDate><![CDATA[Tue, 1 Jul 2008 04:26:57]]> GMT</pubDate>
				<author><![CDATA[ Harvinder]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Your welcome, we have now broken through the 10 barrier so I am bumping this thread.]]></description>
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				<link>http://www.sysaid.com/Sysforums/posts/preList/339/1394.page</link>
				<pubDate><![CDATA[Mon, 7 Jul 2008 11:39:59]]> GMT</pubDate>
				<author><![CDATA[ techguy]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ I have added some more top topics see batch 2 in the first post above.]]></description>
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				<pubDate><![CDATA[Mon, 11 Aug 2008 17:59:01]]> GMT</pubDate>
				<author><![CDATA[ techguy]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Good work !<br /> <br /> I have to admit, that reading this post I have learned a few new things myself !<br /> <br /> <img src="http://www.sysaid.com/Sysforums/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" /><br />  ]]></description>
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				<pubDate><![CDATA[Wed, 27 Aug 2008 03:11:23]]> GMT</pubDate>
				<author><![CDATA[ IT Manager]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Batch 3 has been added to the first post.]]></description>
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				<pubDate><![CDATA[Thu, 9 Oct 2008 09:05:38]]> GMT</pubDate>
				<author><![CDATA[ techguy]]></author>
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				<title>Re:The Forum top 10 customising sysaid threads</title>
				<description><![CDATA[ Thats Nice Post for new member in this forum]]></description>
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				<link>http://www.sysaid.com/Sysforums/posts/preList/339/24159.page</link>
				<pubDate><![CDATA[Tue, 12 Oct 2010 05:27:22]]> GMT</pubDate>
				<author><![CDATA[ mukeshphule123]]></author>
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