Latest posts for the topic "Webpage Time out"

Webpage Time out

CarlH — GMT

I'm just wondering if anyone else has experienced this before I submit a bug request.

If I leave my browser on the list of SR's assigned to me, I can leave it sit there for hours and nothing happens.

However, If I click on one of the SR's and leave it sit there for hours, it will force me to re-login when I come to that webpage.

Re:Webpage Time out

Ori — GMT

Do you want to increase the timeout interval to all pages or just to know why there's a difference in those pages?

Re:Webpage Time out

CarlH — GMT

Well if there is a timeout interval on the listing page, we haven't found it yet.

With that being said, if there is a way to increase the timeout interval while looking at a specific SR, I would like to increase that.

Re:Webpage Time out

Ori — GMT

In order to change the timeout interval, edit the file:

...\SysAidServer\root\WEB-INF\conf\serverConf.xml.
You can find this file among the SysAid files on your computer.

Go to this file and after the line: webServerUser>false
please add in a new line: ____

Fill in the blank space (____) the timeout value of your choice in seconds.

Finally, restart the "SysAid Server" service. Now the interval you have chosen will be activated.

Re:Webpage Time out

CarlH — GMT

Ok, I'll try that

Thanks

Re:Webpage Time out

Courting — GMT

Is this method still valid?

I've set the value to 43200 (12 hours) but our administrators are still timing out during the day.

Re:Webpage Time out

CarlH — GMT

I had forgotten all about this post. I haven't had any problems since, and we're now on 8.5.03, so I assume it still works