http://www.sysaid.com/Sysforums/posts/list/107.page JForum - http://www.jforum.net http://www.sysaid.com/Sysforums/posts/preList/8181/33749.page http://www.sysaid.com/Sysforums/posts/preList/8181/33749.page GMT There is a graphical flow chart on our website http://www.ilient.com/itil-package.htm that is based on the advanced ITIL template

Take a look and see if it helps


Regards,

Oded ]]> http://www.sysaid.com/Sysforums/posts/preList/8181/33776.page http://www.sysaid.com/Sysforums/posts/preList/8181/33776.page GMT
This diagram gives a very high level overview of ITIL but doesn't provides details on the change process flow.
Is there somewhere available a process flow describing the different statuses and phases involved in the out of th ebox change process?

Thank you,
Regards]]> http://www.sysaid.com/Sysforums/posts/preList/8181/35037.page http://www.sysaid.com/Sysforums/posts/preList/8181/35037.page GMT I think you can find all what you need on our online aid , click th -?- in your installation or Follow this link:
http://www.sysaid.com/help-page.htm?helpPageId=4248&helpPageName=Dashboard.htm&edition=2&version=v9.0.01&productId=1
And Goto change/problem guide --- change example

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