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Achieving tight asset management is essential to cutting unnecessary costs and using your time as efficiently as possible. With SysAid Asset Management, you know about the status of your assets - always!
Track your inventory, optimize your resources, and invest your time and money more wisely. Asset management has never been so easy!
Automating your asset management processes is the key to maintaining an accurate inventory. SysAid’s Automatic Discovery is both intuitive and fast, and allows you to stay informed at all times about the location and status of your organization’s assets with minimal resource investment. You can effortlessly obtain vital inventory details by scanning your network and detecting the assets that are located on your various domains.
You can even install the Remote Discovery service on remote networks to gain full discovery capabilities beyond firewalls and other security settings!
SysAid also provides a unique agent-based technology for further discovery of assets. The SysAid Agent offers exclusive functionalities, such as remote control, monitoring, broadcasts, initiating chat sessions, and more.
Deploying the lightweight SysAid Agent to your computers and servers can be automated and executed even from remote locations, as well as directly from the Asset List page. The Agent can be deployed to any machine you choose, including Windows, Linux, and Mac computers. Once installed, the Agent automatically pulls all hardware and software information into your SysAid server and updates SysAid in real-time about every change. The Agent's technology allows you to save time by:
Installing the SysAid Agent on the computers in your network allows you to resolve user problems on the go, from anywhere and with zero configurations, directly from your browser with any device that supports HTML5, including all leading smartphones and tablets. Remotely control your end users’ computers to fix their issues quickly as well as share their screen to train them and show them how do to it themselves next time. Full encryption ensures that your connection is completely secure.
The SysAid Agent enables automatic software inventory. SysAid knows at all times which software is installed on which computers in your network. Not only is this information essential to providing your end-users with better support if they have problems with their software, but it also helps you better track and comply with your license agreements.
Just as the SysAid Agent keeps you updated at all times about your organization’s computers, SysAid SNMP (Simple Network Monitoring Protocol) allows you to automatically inventory all of the SNMP devices in your network – printers, routers, telephones, switches … you name it!
The Asset Management Dashboard presents you with the full picture of your asset inventory, providing easy analysis of the data surrounding your assets. View assets by type, location, department, and more. The Dashboard includes a sortable asset tree, various asset overview charts, and a list of monitoring alerts and service requests affecting your assets.
There are no assets that are more common – or as important to maintain – as the computers in your organization. With SysAid, you can maintain an accurate inventory of every computer in your network, see who’s using it, and track its life cycle. Get instantly notified when a warranty is about to expire on an asset; see its supplier, serial number, and catalog number; find out which software is installed on every computer; check the overall percentage of your assets' availability by simple tracking of your servers' uptime. Not only does this ensure that your end users have the machines they need to work productively, but it’s also important for you to know in the event of auditing or budget reviews.
In addition to maintaining an up-to-date inventory of your SNMP devices, you can also easily monitor these devices with the SysAid Monitoring module. Create SNMP traps to stay notified about the status of your devices. For example, you can easily create a configuration so that a printer sends you a notification when its toner level is low.
Service Request History
The Asset Management module is completely integrated with SysAid’s Help Desk, so you can quickly check the Help Desk to identify which issues an asset has experienced before and view the asset from within a service request. The service request history will tell you which previous actions were taken in the past to successfully resolve the incident and provide you with other essential information.
See what’s been done to every asset in your network for smarter troubleshooting and problem-solving. Your user’s computer has become really slow? Check the activity log that lists every change that has been made to a machine. You might find that someone installed a new service pack or upgrade. Not only does this explain the issue, but it gives you the information you need to resolve the incident.
Your end users need machines that perform as they should, so it’s up to you to monitor the effect of aging on your organization’s assets. After an end user complains about a slow computer, you might check its history and find that it is four years old, has been assigned to five different people, has been moved to two different buildings, and hasn’t ever had a hardware upgrade. This might be time to purchase a new computer.
SysAid allows you to see all software products installed on every computer in your organization and monitor the number of purchased licenses.
For example, you see that your organization owns 40 licenses of Microsoft Office and 38 have already been installed. It might be time to think about purchasing more licenses. Alternatively, if you own 40 licenses and see that only 3 have been installed, you may need to reevaluate why you purchased so many and if you’re using your budget effectively.
Because SysAid tracks the number of licenses you’ve purchased, it can keep you informed when the number of installations exceed the number of purchased license. You can also create a list of approved software products which ensure that you stay notified if unauthorized software is installed on any of your machines. You’ll know which end users installed it and where.
SysAid allows you to see a list of the end-users that are logged in to your network. This information can save you the time of picking up the phone or walking down the hall to see if someone’s in the office. In addition, you can send broadcasts to online users that automatically pop up on their screens. If you’ve scheduled maintenance time that will only affect a certain number of people, you don’t need to email the entire company.
End users can easily access the End-User Portal via the SysAid hotkey. Using the assigned hotkey not only takes a screenshot of the screen they are viewing, but also automatically attaches the involved asset to the service request they submit. Administrators can then easily access critical asset information directly from within the service request itself to efficiently resolve the incident.
SysAid Asset Management is fully integrated with the CMDB and Monitoring modules. All assets are automatically imported into the CMDB for mapping of complete network architecture, and any SNMP device or computer with an agent can be monitored. This sharing means that you never have to enter data twice!