“The customer is always right,” right?
Whether that old adage is true is irrelevant. But there is another saying that should be plastered on the walls of every IT help desk:
The Customer is Always the Customer.
And, as a customer, each is entitled to polite service, accurate information, and timely resolution of any issues. The following tips for IT help desks will help you improve customer satisfaction levels.
Remember that ITSM is not just about the technology; ITSM is about people. Staffing a help desk with people who are both technically savvy and customer-centered is a fundamental building block of a successful IT help desk.