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SysAid is an IT Service Management solution that provides you with a powerful help desk and asset management tools to manage, monitor, and track all IT tasks on one platform. SysAid is offered in targeted editions: Free, Pro, and Enterprise. The Free edition is ideal for smaller organizations.
|Help Desk The Help Desk includes: End-User Portal, Live Chat, Knowledge Base, News, SMS Integration, Escalation Rules, Reports, IT Benchmark, Calendar.|
|Basic No. of Admins Licences used for IT admins/staff||2||3|
|Basic No. of Assets Licenses for any network-connected device.||100||120|
|No. of End Users||100||Unlimited|
|Remote Control Channels Access and control remote computers.||1||1|
|Additional Remote Control Channels|
|My Desktop Channel Enable end users to access their desktop computers from anywhere, even from mobile devices.|
|Additional Module Upgrades Available additional modules are: Password Services, Manager Dashboard, Tasks & Projects, Advanced Monitoring, ITIL CMDB, and more.|
|System Integration – LDAP integration (Active Directory), advanced database integration, single sign-on, user import, event log, API, and more.||Limited|
|Customization Options Branding capabilities, use company logo, HTML customization, additional custom fields, unlimited custom tabs, customize forms, customize End-User Portal, and more.||Limited|
|Support Options Support options available: Community Forum, phone, email, service request, live chat.||Community Support||Full Support|
|Download for WindowsDownload for Linux||Get Free Trial|
Automate the handling of service requests to work faster and more efficiently. Rely on automatic routing rules, escalation rules, and priorities to ensure that every service request receives proper attention. A notifications system keeps you and your end users informed about resolutions status.
Make submitting service requests as easy as possible for your end-users! Via hotkey command, end users log in to the intuitive web portal and submit service requests (with screenshots attached). The End-User Web Portal can be easily integrated into your website.
Both end users and administrators can find solutions in a database of common service requests and their resolutions. The Knowledge Base helps end users independently resolve their own issues and allows administrators to handle and close service requests as quickly as possible.
Track your hardware and software to maintain an up-to-date inventory. All networked hardware and software in your IT environment is automatically detected, and detailed notifications keep you informed about the status of your inventory. Changes are logged in a history for later reference.
Manage and secure your mobile device assets with SysAid MDM! SysAid MDM is integrated into your Asset Management, so you can keep all mobile devices as assets in one place with other assets. Enroll any Android or iOS mobile device.
Remote machine access from anywhere with zero configurations. All sessions are performed via a secure web connection. Use the firewall-friendly SysAid RCG (Remote Control Gateway) to remote control, or choose to connect via the peer-to-peer method.
Pull detailed reports about your assets, help desk workload, satisfaction levels, and service quality. Get the information you need to analyze your inventory and performance data from over 50 predefined reports. Identify bottlenecks, get detailed analyses, and make informed decisions.
SysAid offers the IT industry’s first ever performance benchmark tool! Measure your IT performance on a monthly and yearly basis and compare your results with thousands of other IT departments worldwide.
Communicate with your end users through a live online chat specially designed for your IT environment. It’s fully integrated with SysAid’s modules, so you can perform remote control sessions, view end user’s service history, and create new service requests from within a chat. All conversations are logged within the end user’s service history.
Stay on top of all of your IT assignments, dates, and deadlines in one place. Calendar & Scheduling is integrated with the rest of SysAid so information you add to other modules is automatically added to your calendar.
Manage your help desk and assets anytime, anywhere! SysAid App is a mobile application for your iPhone, BlackBerry, Android, and Windows Phone 7 that allows you to respond to service requests and manage your assets from your mobile devices.
Get a free maintenance account that entitles you to lifetime of unlimited upgrades to our new releases and bug fixes, free support from the SysAid team on the SysAid Community forum, as well as full access to participate in the SysAid Community and its forums. A free, lifetime offer that only requires you to sign up!
|Download for Windows||Get Free Trial|