Download Help Desk Software by SysAid
All the IT Tools You Need in One Help Desk Software
SysAid Help Desk download provides all the essential IT tools integrated into one Help Desk including: Asset Management, Remote Control, and more. Our Help Desk simplifies day-to-day IT activities by offering easy-to-use features for admins to manage tasks on one platform, from a single view.
Download SysAid's 30-day trial or free version to start managing tickets, monitoring assets, and offering your users self-service options.
| Help Desk The Help Desk includes: End-User Portal, Live Chat, Knowledge Base, News, SMS Integration, Escalation Rules, Reports, IT Benchmark, Calendar. |
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| Asset Management |
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| Basic No. of Admins Licences used for IT admins/staff |
2 |
3 |
| Basic No. of Assets Licenses for any network-connected device. |
100 |
120 |
| Additional Admins/Assets |
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| No. of End Users |
100 |
Unlimited |
| Remote Control Channels Access and control remote computers. |
1 |
1 |
| Additional Remote Control Channels |
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| My Desktop Channel Enable end users to access their desktop computers from anywhere, even from mobile devices. |
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| Additional Module Upgrades Available additional modules are: Password Services, Manager Dashboard, Tasks & Projects, Advanced Monitoring, ITIL CMDB, and more. |
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| System Integration – LDAP integration (Active Directory), advanced database integration, single sign-on, user import, event log, API, and more. |
Limited |
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| Customization Options Branding capabilities, use company logo, HTML customization, additional custom fields, unlimited custom tabs, customize forms, customize End-User Portal, and more. |
Limited |
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| Support Options Support options available: Community Forum, phone, email, service request, live chat. |
Community Support |
Full Support |
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Download for WindowsDownload for Linux |
Get Free Trial |
With SysAid Help Desk software trial or free version, you can:
- Automate your IT processes with escalation rules, priorities, routing rules, and more
- Let end users submit service requests 24/7 with online End-User Portal
- Create reports on the state or your help desk
- Communicate with your end users in real time with SysAid Live Chat
- Manage and monitor your organization’s inventory
- Receive a lifetime of free upgrades and support from SysAid's online Community