SMART’26: Annual customer conference

SysAid Event November 18, 10 AM ET & 3 PM GMT

SMART’26: Join our annual customer conference

Everything that mattered this year, and where we go next.

Three hours. Online. Customers only.

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Nominations for the SMART’26 Awards are open.

You’re invited

Once a year, we step back from release notes and show you the full picture. Where SysAid is heading, what’s ready for you to use today, and how teams like yours are already putting AI to work.

Bring your questions. Our product team will be there to answer them live.

  1. 10:00

    Welcome & Keynote: Liberation

    Most IT teams already have AI answering questions. Very few have AI that actually does the work. We look at what's holding teams back, and what it takes to close that gap.

  2. 10:20

    Product Updates: 2026 Delivered

    What we promised for 2026 and what we delivered: Advanced License Manager, Lansweeper discovery, and a first look at ESM.

  3. 11:00

    Product Roadmap: 2027 Unlocked

    Where SysAid is going in 2027 and how it helps your team get more done. You'll also see what Dex means for you, and where Spaces is headed. Plenty of time for your questions.

  4. 11:40

    Customer story

    A SysAid customer shares how they put AI to work: what worked, what they'd do differently, and the results they've seen.

  5. 12:00

    Partner spotlight

    AWS, a SysAid partner, on how they help organisations put AI to work in IT, and what they see working across their customers.

  6. 12:30

    SMART Awards

    We celebrate our customers and team for their outstanding work in 2026. Across four categories: Champions of Employee Experience, SysAid Innovation Excellence, IT Hero of the Year and SysAid Community MVP. Then we hear the stories behind them.

  7. 12:50

    Close

    Where to find the recording and slides, and what's coming next for SysAid customers.

What you’ll see

What’s coming, what’s ready now, and the teams leading the way.

What we delivered this year

Advanced License Manager, Lansweeper discovery across SaaS, hardware and on-prem, and a first look at ESM. See them live, with time to ask how they fit your team.

See what's next

Where IT is heading, and how to move from AI that answers to AI that does the work. You get more depth than a release note, and time to ask what matters to your team. Then we close on the 2027 product vision, including what Dex means for you.

Celebrate the work

Hear from a customer and a partner who've already made the shift. Then the SMART Awards close the day: four categories, four winners, and the stories behind them.

Why you should attend

Direction for the year ahead, from the people building it.

The roadmap explained, not just published.

Live Q&A on what affects you.

A first look at the Q4 release.

Proof from teams who have already done it.

Customer teams recognised live.

Speakers

  • Avi Kedmi

    CEO , SysAid

  • Gilad Brand

    VP Product , SysAid

  • Francis Li

    Chief Revenue Officer , SysAid

  • Craig Collington-Bator

    Senior Director, NAM & UK Channel Partners , SysAid

Save your spot at SMART’26

Can’t make it live? Register anyway.
We’ll send you the recording.

Nominate yourself, a colleague, or your whole team.

Nominations for the SMART’26 Awards are open until 4 November.

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