Easily search for data items within each dataset, including service records, knowledge base articles, verified answers, documents, websites, SharePoint connection, and AI agents using dedicated search bars on every page.
Introducing a new AI connection with Microsoft Teams, extending the power of AI agents into the Teams environment where your users feel most at home. Use the AI Agent Builder to customize, schedule, and create agents in Teams tailored to your business needs.
GPT-5, OpenAI’s newest large language model, is gradually rolling out in both the AI Chatbots for Agents and End Users to help you get the best answers for your questions.
Log in to SysAid and open the AI Chatbots to try it now.
What’s new in Spaces?
Add action items to workflows
Team members with the Manage Workflows permission can add ad hoc action items directly within service records by clicking the “+” sign in the add action item bar. They can then choose which action item to add from the full list of available items.
The knowledge base now features a modern design with a cleaner layout and easier navigation. Finding articles and creating or uploading content is faster and more intuitive than ever before.
Email integration enhancement
The email integration screen has been redesigned to boost ease of use. The new layout simplifies the setup process for incoming and outgoing mailboxes, making it easier to configure and manage email connections.
Login image customization
Personalize your login experience. You can now upload a custom image for your login screen through the account appearance settings.
