AI isn’t coming for IT service management—it’s already reshaping it. Based on data from 500+ organizations, this white paper reveals a stark and accelerating divide: teams leveraging AI are resolving issues up to 6x faster, while those relying on manual processes are falling behind. Discover how a new class of hyper-efficient IT teams is scaling performance under pressure, why “good enough” is no longer enough, and what it takes to stay competitive in 2026. The gap is widening—where do you stand?