SysAid Technologies Ltd. and its affiliates (collectively, the “Company”) provides an AI-powered ITSM platform that helps organizations automate and optimize IT service delivery using ticketing, asset management, and increasingly autonomous AI agents, to businesses around the world. As a global leader in our industry, we are committed to maintaining the highest standards of business conduct, ethics, honesty and integrity in the markets and countries in which we operate.
The first column of this Supplier Code of Business Conduct (the “Code”) reflects the business practices and principles of behavior that support this commitment, and the second column of this Code lays out what we expect of you as a supplier, vendor, contractor or service provider (collectively referred to herein as “Supplier”).
Our success depends upon operating within legal guidelines and cooperating with local, national, and international authorities. We expect Company personnel to comply with all applicable laws in the countries in which they operate and where we do business, including laws prohibiting bribery, corruption, or the conduct of business with certain prohibited individuals, companies or countries. We expect the same of our Suppliers.
Each Company Supplier is responsible for ensuring that all its employees and any of its service providers and subcontractors performing work for, or related to, the Company are informed of, and agree to comply with, the requirements contained in the Code. It is our policy to assess a business partner’s commitment to compliance with these requirements when making procurement decisions and while evaluating ongoing relationships with Suppliers and all business partners.
We expect and require all our business partners, including Suppliers, to have the same commitment to ethical behavior and therefore ask you to confirm your agreement to comply with the requirements contained in our Code. You should also implement comparable requirements in your own supplier and vendor network.
| The Company | The Supplier |
| All Company personnel operate with the goal of advancing the best interests of the Company and its shareholders. | You confirm that you will not act contrary to these interests. |
| It is our policy to promote high standards of integrity by conducting our affairs in an honest and ethical manner. All employees are expected to observe high standards of business and personal ethics in the discharge of their assigned duties and responsibilities, including in interaction with other Company employees, customers, suppliers and regulatory authorities. | You confirm that you operate accordingly. |
| We expect our employees to understand the legal and regulatory requirements applicable to their business units and areas of responsibility and comply with the applicable laws in all countries to which they travel, in which they operate and where we otherwise do business, including laws prohibiting bribery, corruption or the conduct of business with prohibited individuals, companies or countries. | You confirm that you share the same commitment to compliance with law and expect the same from your employees. |
| We are committed to ensuring fair competition in our markets and to following applicable antitrust and competition laws. | You confirm that you share these commitments. |
| Company personnel are expected to deal fairly with customers and suppliers and all those they encounter in the course of business. Unethical, illegal, misleading, deceptive or fraudulent business practices are not tolerated. | You impose the same requirements of fair dealing on all those conducting business on your behalf. |
| We expect our employees, officers, and directors to be free from influences that conflict with the best interests of the Company or might deprive the Company of their undivided loyalty in business dealings. | You confirm that you have policies in place against conflicts of interest. |
| It is Company policy to strive to create an environment where employees can work in safety and comfort and to maintain a workplace safe and free from violence. | You confirm that you provide a safe workplace for all. |
| We expect our employees, officers, and directors to take care to maintain the confidentiality of Company information they learn that is confidential and proprietary. We also expect Company personnel to protect the confidentiality of confidential and
proprietary information owned by someone other than the Company and to respect the intellectual property rights of third parties. In particular, personnel who have access to confidential (or “inside”) information are not permitted to use or share that information for stock trading purposes or to communicate such information to others who might trade on the basis of that information. |
You confirm that you will treat Company confidential information accordingly and that you have equivalent policies in your
organization with respect to third parties’ confidential and proprietary information and intellectual property rights. |
| The Company values data security and follows written policies and procedures that are regularly reviewed and updated to ensure such security. | You confirm that you have comparable practices with respect to data security. |
| We are committed to maintaining high standards with respect to privacy, particularly in connection with personal data of our users, customers, and employees. All Company personnel engaged in the processing or handling of personal data are expected to comply with applicable law/regulation and the Company’s written data privacy policies and to take necessary precautions to ensure such personal data is not misused or improperly disclosed. | You confirm that you treat personal data in the same manner. |
| The Company strives to operate and run its business in an environmentally responsible and sustainable manner. | You confirm that you do as well. |
| The Company rejects all forms of discrimination against employees, customers, suppliers, shareholders, directors, officers or any third party on account of race, color, religion, ideology, gender, sexual orientation, age, national origin, political, social or union affiliation, physical and/or mental disability or veteran status or any other status that is protected by applicable law, regulation, or ordinance. It is the policy of the Company to respect the individual rights of our employees. We are dedicated to maintaining a creative, culturally diverse, and supportive work environment, and do not accept discrimination or harassment of employees or non-employees with whom we have a business, service, or professional relationship. Any form of sexual harassment, including unwelcome sexual advances of either a physical or verbal nature, is strictly prohibited. | You confirm that you abide by these same policies in your workplaces and that you will operate with respect for our personnel and our workplace. |
| Respect and support for all human rights are paramount. The Company believes that human trafficking, forced, debt-bonded, indentured, and slave labor are unacceptable, and it is committed to preventing these practices in both the Company’s operations and its supply chain. | You confirm that you are similarly taking measures to combat these evils and to uphold human rights. |
| We expect our employees to act professionally and respectfully with both the public and our colleagues and we do not tolerate any hate-filled, derogatory or discriminatory posts on social media. We also expect our employees to refrain from making
false or misleading social media posts or public statements about Company products, services, or personnel. |
You confirm that you will not act in violation of these expectations to the detriment of the Company. |
| Company personnel must comply with Company guidelines relating to drugs and alcohol, whether in the workplace, at Company-sponsored events, or while conducting company business. The Company will not tolerate the use of illegal drugs by Company personnel or the use of drugs or alcohol in the performance of Company business. | You confirm that you have comparable guidelines for your workplace and will honor the Company’s guidelines when working on the Company’s premises or providing services to the Company. |
| The Company considers the impact of its work and statements made by it and its personnel. We always aim not to offend or harm, and honesty and integrity are fundamental and foundational to our Company. | You confirm that you do and will abide by the same guiding principles. |
| Giving, offering or taking bribes or kickbacks is strictly prohibited. This principle applies to our operations everywhere in the world, even where the practice is widely considered a “way of doing business.” Reasonable business gifts are permissible—provided that they are not of more than token or nominal monetary value—but should never be used to gain an improper advantage with customers or suppliers or to facilitate approvals from government officials. | You should have the same policy with respect to bribes and kickbacks and proper business conduct. |
SUPPLIER ACKNOWLEDGEMENT
The signatory hereby acknowledges and confirms that he is duly authorized to act on behalf of the Supplier and to legally bind the Supplier to comply with the terms and obligations set forth in this Supplier Code of Business Conduct.
The signatory hereby further acknowledges and confirms that he and/or anyone on behalf of the Supplier will seek guidance from and immediately raise possible violations of this Code with the designated contact at SysAid, and understands that a failure to comply with the principles set out in this Code may result in the termination Supplier’s business relationship with SysAid.
This undertaking shall remain valid and binding upon the Supplier, notwithstanding any future change in the identity or authority of the individual who executed this declaration on the Supplier’s behalf.
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