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The IT divide: what’s separating the teams pulling ahead in 2026

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Watch on-demand

43% of your peers are burned out. AI adoption hit 61%.

Your team is still drowning in tickets. The data explains why.

We surveyed 718 IT professionals to find out what’s actually working in 2026, and what’s making things worse. Join Jasmine Chiu and Paul Branvold for a live discussion of the findings.

Data from 718 IT teams

What you’ll learn

Why burnout isn’t going away, even as AI adoption rises.

43% of IT professionals are struggling with burnout. This isn’t a headcount problem. The data shows why adding people doesn’t fix it, and what does.

The efficiency leak draining a third of your team’s capacity.

On average, IT teams lose 35% of their time to manual, repetitive tasks. For nearly 1 in 4 teams, it’s half the working day.

The AI maturity divide, and which side your team is on.

61% of organizations have adopted AI. But only 13% have deployed AI agents. The gap between AI-assisted teams and teams running agentic AI is becoming a performance gap.

Why 1 in 10 organizations has full visibility into their software, and what the other 9 are risking.

Poor visibility isn’t a management preference issue. It’s leading to security gaps and wasted budget. The numbers are stark.

What the top-performing IT teams are doing differently in 2026.

The data points to a clear operating model. We’ll walk through it and show you what it looks like in practice.

Meet the team

Our Speakers

Paul Branvold ITSM Speaker & Writer

Jasmine Chiu Product Marketing Manager

See the research in action

Hear it in the session. See it in your environment. 30 minutes. No commitment.

Watch on-demand