Agentic AI
Auto-generate articles from real data
KNOWLEDGE MANAGEMENT
Useful answers, every time
Take the headache out of knowledge management. Every incident, request, problem, and change enriches your knowledge base, so it’s always updated, trustworthy, and reliable.
89%
first-time fix rate
Increase of 60%
touchless resolution
Decrease of 20%
lower MTTR
Decrease of 25%
fewer tickets
Continuous learning.
Auto updates.
Reliable answers.
KNOWLEDGE AUTOMATION
Let AI write articles for you
Don’t worry about maintaining your knowledge base. AI drafts and updates articles from every closed ticket and chat, so your knowledge base grows and improves automatically.
AUTO CLEANUP
Instantly declutter your knowledge base
Keep your knowledge base clean and up-to-date without lifting a finger. SysAid AI catches, merges, and deletes duplicates and outdated articles automatically, saving you valuable time.
SMART SURFACING
Get the right answers at the right time
Access reliable answers in real-time with auto-suggested articles in the ticket form, service portal, employee and agent Copilots, and inside workflows—relevant information right when you need it.
AGENT COPILOT
Guide agents with proven answers
Simply ask your service desk chatbot how to resolve the ticket, and the correct answer automatically appears — sometimes you don’t even have to ask. Knowledge instantly appears.
EMPLOYEE SELF-SERVICE
Deflect tickets with hyper-relevant answers
Empower end-users to instantly get the answers they need, shrinking your queue and keeping everyone happy.
ITIL aligned
Follows best practices and guidelines
Self-improving
Real-time updates and cleanups
Agent Copilot
Instant knowledge that closes tickets
Employee chatbot
Provide the answers they’re looking for
FAQ
Automates how a knowledge base gets written, cleaned, and delivered using AI, instead of agents doing it by hand. SysAid drafts articles from closed tickets and chats, flags outdated content, and surfaces the right one inside tickets, the portal, and chat, so your team finds answers faster.
Turns every closed ticket and resolved chat into a draft article automatically. SysAid analyzes the resolution and writes a candidate article; your team reviews and publishes it, so your knowledge base grows without anyone having to write from a blank page.
Flags duplicate and outdated articles automatically using semantic analysis, before your agents trust the wrong one. A dedicated lifecycle management agent keeps watch over your knowledge base for stale or conflicting content, so your team fixes what’s broken instead of hunting for it.
Surfaces the matching article the moment someone describes their issue in your self-service portal or chat, before they ever open a ticket. SysAid matches on meaning, not just keywords, so your employees find the right answer even in their own words.
Covers the whole lifecycle of your knowledge, not just where it’s stored. A knowledge base is the repository; knowledge management is how articles get created, kept accurate, and delivered to the right person at the right moment, which is what SysAid automates for you end to end.
Suggests the relevant article directly inside the ticket your agent is working on, using SysAid Copilot, so they resolve it without leaving the ticket to search a separate tool. The same suggestions also appear in your self-service portal and chat.
Drafts every article for your team to review and publish, so nothing goes live without a human check. SysAid pairs AI drafting with automatic duplicate and outdated-content detection, so your knowledge base gets more accurate over time rather than decaying like one no one has time to maintain.
