Trusted by IT teams in manufacturing
Built to keep manufacturing moving
Self-service
Keep production moving with support that’s easy to reach. Let plant-floor teams, engineers, and office staff report issues via AI chatbot, Microsoft Teams, or email, routing requests to the right team faster without disrupting workflows.
Asset discovery
Gain visibility into the technology powering production. Automatically discover IT assets across plants and production environments to improve inventory accuracy, speed up troubleshooting, and reduce blind spots across sites.
License Manager
Cut software waste across plants and teams. Track software usage across your manufacturing organization to identify unused or underused licenses. Reclaim licenses before buying more, optimize renewals, and control software costs across engineering, operations, corporate teams, and multiple sites.
ESM
Connect service across the teams that keep plants running. Manage IT, HR, Facilities, Finance, and other requests on one platform. Standardize workflows, reduce handoffs, and keep plant operations moving.
SysAid Copilot
Resolve production-impacting issues faster. Surface proven solutions from past tickets, helping IT agents troubleshoot recurring issues, preserve knowledge, ramp new technicians faster, and minimize operational delays.
80%
avg. AI engaged SRs
68%
avg. AI resolved SRs
89%
first-time fix rate
1.11M
tickets handled monthly
Security and compliance you can trust
FAQ
SysAid helps teams resolve IT issues faster with AI-powered support, automated workflows, and asset visibility. Requests are routed to the right teams while agents get relevant insights to troubleshoot faster, helping minimize disruptions and keep operations moving.
SysAid gives plant-floor, engineering, and office teams 24/7 access to support through AI chatbots, Microsoft Teams, email, and self-service. Employees can get answers or report issues from their preferred channel, while IT manages requests in one place.
SysAid Asset Management helps IT discover and track assets across plants and offices from one platform. Connecting asset data with service records gives agents more context to troubleshoot issues, manage asset lifecycles, and improve visibility across distributed environments.
Yes. SysAid centralizes service management across plants, warehouses, and offices while supporting workflows for different teams and locations. IT gains a unified view of requests, assets, and service performance while delivering more consistent support across sites.
Yes. SysAid ESM extends service management to HR, Facilities, Finance, and other teams. Manufacturers can automate workflows for onboarding, access, facilities, purchasing, and more—reducing manual handoffs and managing services from one platform.
SysAid AI helps employees find answers faster and gives IT agents relevant knowledge from past resolutions and organizational data. This can accelerate troubleshooting, reduce repetitive work, preserve institutional knowledge, and help teams resolve operational issues faster.
