Ticket management
Create, manage, and close service records on the go.
SYSAID MOBILE APP FOR AGENTS
Your service desk goes wherever IT agents go
Bring service management and native AI to your agents’ phones so they can resolve tickets, manage assets, and get intelligent assistance wherever they work.
80%
avg. AI engaged SRs
68%
avg. AI resolved SRs
89%
first-time fix rate
1.11M
tickets handled monthly
Work on the go.
Stay in the know.
Keep service in flow.
AGENT MOBILITY
Keep service moving from anywhere
Triage, update, and resolve tickets right from your phone, so service keeps moving whether you’re at your desk, in a meeting, or out on a site visit.
NATIVE AI
Get work done just by asking
Ask in plain language to find tickets, get answers, and take action. Native AI gets you where you need to go without digging through filters or screens.
ASSET MANAGEMENT
Keep asset details up to date
Access asset details wherever you are. Review device information, update key fields, and keep asset records accurate without heading back to your desk.
CI MANAGEMENT
Turn a quick scan into a CI
Scan a device barcode to create a CI with key details pre-filled. Add devices to your CMDB on the spot, with less manual entry and fewer errors.
SECURE ACCESS
Sign in your way, securely
Use the SSO your organization already trusts, then unlock the app with a fingerprint or face scan. Secure access stays simple wherever your agents work.
Asset management
View and update asset details anywhere.
CI scanner
Scan devices. Capture CI details fast.
AI chatbot
Ask naturally. Get answers instantly.
Secure sign-in
Sign in with SSO, credentials, or biometrics.
FAQ
The SysAid mobile app for agents gives your team the tools to keep work moving from anywhere. Agents can manage tickets, access and update assets, use AI, and scan CIs into the CMDB, all connected to your existing SysAid environment.
Yes. The mobile app connects directly to your existing SysAid environment, so your IT agents can work on the go without adding another system or integration.
IT agents can type or speak in plain language to find information and take action, from pulling up an asset to drafting a reply. Less time navigating menus and filters means faster work on the go.
Yes. IT agents can scan supported barcodes on their phones to automatically populate the CI serial number and name, making it faster to add devices to the CMDB with less manual entry.
IT agents can sign in with Microsoft SSO or their existing SysAid credentials, then enable fingerprint or face recognition for faster access, combining convenience with secure authentication.
Yes. The SysAid mobile app for agents is available natively on iOS and Android, giving agents mobile access to ticket management, assets, CIs, and AI assistance across supported devices.
