SysAid-author-Alexander Raif

Alexander Raif

Chief Information Security Officer

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816 Views

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August 13th, 2025

SysAid has signed the Cloud security Alliance’s AI Trustworthy Pledge

AI is rapidly changing IT service management (ITSM)-but with innovation comes responsibility.For mid-market IT teams, the pressure is real: adopt AI to improve efficiency, but ensure it’s secure, transparent, and compliant.That’s why SysAid has joined the Cloud Security Alliance’s AI Trustworthy Pledge.This isn’t about ticking a compliance box. It’s a commitment to designing, developing, and...

8032 Views

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December 18th, 2024

Cybersecurity Considerations When Choosing ITSM: A Deep Dive

IT Service Management (ITSM) platforms have become the backbone of modern organizations, streamlining operations, optimizing workflows, and ensuring seamless service delivery. But this increased reliance on ITSM solutions has also expanded the attack surface, making cybersecurity a critical pillar of any ITSM strategy. Recent examples underscore the vulnerabilities inherent in these platforms. For instance, in...

Illustration of a browser window with secure elements, symbolizing SysAid's ITAM for enhanced ITSM and online security solutions. - SysAid

8032 Views

|

December 18th, 2024

Cybersecurity Considerations When Choosing ITSM: A Deep Dive

IT Service Management (ITSM) platforms have become the backbone of modern organizations, streamlining operations, optimizing workflows, and ensuring seamless service delivery. But this increased reliance on ITSM solutions has also expanded the attack surface, making cybersecurity a critical pillar of any ITSM strategy. Recent examples underscore the vulnerabilities inherent in these platforms. For instance, in...

Illustration of a browser window with secure elements, symbolizing SysAid's ITAM for enhanced ITSM and online security solutions. - SysAid

816 Views

|

August 13th, 2025

SysAid has signed the Cloud security Alliance’s AI Trustworthy Pledge

AI is rapidly changing IT service management (ITSM)-but with innovation comes responsibility.For mid-market IT teams, the pressure is real: adopt AI to improve efficiency, but ensure it’s secure, transparent, and compliant.That’s why SysAid has joined the Cloud Security Alliance’s AI Trustworthy Pledge.This isn’t about ticking a compliance box. It’s a commitment to designing, developing, and...

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