Barclay Rae Archives

ABOUT

Barclay Rae is an experienced consultant and writer in the service management industry, with over 25 years experienced of delivering value to orgnisations. He is an ITIL 4 and SDI author, and creator of ITSMGoodness. Barclay works with industry organisations like SDI and itSMF as well as various vendors, and of course client orgnisations. He has been on the HDI top 25 thought leader list for several years and contributes ideas and content to the IT and enterprise service management industries. He is also co-host of the Enterprise Digital Podcast.

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January 20th, 2022

Automation for Humans

Emerging blinking into the light, we’re all currently stumbling back to some sort of ‘normality’, in life and work. Like the three bears, going out for a walk whilst their porridge cools down, we come back to find that there have been changes and challenges in how we eat our breakfast. Someone (a robot..?) has...

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July 21st, 2021

Enterprise Shift – It’s Not Just About IT Anymore

IT has stepped up through the COVID-19 pandemic and is now ready to take its seat at the top table. To make this work we can use an enterprise-wide approach and remove the distinction between ‘business and IT’… You’ll probably have read a million blogs by now that start with ‘there is no return to...